120. Write 2pages response by answering questions.

Write 2pages response by answering questions. Please read the requirements very carefully. Thank you!
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Communication in Business and Professions
Lesson 3 Short Answer
2-3 paragraph for each, don’t be too long, around 150 for each
1. Describe the key characteristics of listening. How do these differ from hearing
characteristics? Provide an example to support your answer.
2. Explain why listening skills are important in each of the following business situations. Be sure
to include key concepts in your response.
• Conducting a job interview
• Determining the validity of an employee’s complaint
• Deciding whether two employees can trade vacation schedules
3. Recall a recent situation in which you had difficulty listening due to distractions. Describe the
situation and the distractions, and explain how you could have minimized the distractions
and/or increased your listening capabilities within that situation.
Materials you may need to read before answer the questions
Listening vs. hearing
You’ve heard it before: There is a huge difference between listening and hearing. Which do
you think you use most often at work – hearing or listening?
Hearing:
•
•
•
•
Is a physiological activity
Involuntary process that involves stimulation of sound waves to the brain
Requires no effort
The receiver hears many things; noise, messages, etc.
Listening:
•
•
•
•
Voluntary process and psychological activity
Includes interpreting and applying meaning to sounds (communication)
Also includes evaluating and interpreting both verbal and nonverbal messages
Effective listeners will use multiple senses to listen to, and unders tand messages
Source: (O’Hair, Friedrich, & Dixon, 2011)

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