Write 2pages response by answering questions. Please read the requirements very carefully. Thank you!
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Communication in Business and Professions
Lesson 5 Short Answer
2-3 paragraph for each, dont be too long, around 150 for each
1. How are communication skills essential to managing conflict strategically? Describe at least
one approach to assertive conflict management. In your response, include how setting goals
and managing anxiety are important to successful conflict resolution.
2. Discuss the conflict styles represented in Figure 11.1 from your textbook. Which style do you
use most often? Describe how you came to this conclusion. What changes would you make to
improve upon your current conflict management style?
Materials you may need to read before answer the questions
approaches to assertive conflict management.
In the competing conflict style, the communicator has a high amount of regard for the
content goals or the “what” of a conflict. However, the communicator has low regard for the
relationship. He or she is more concerned with asserting the point than maintaining a
With an avoiding conflict style, the communicator has a low regard for both the content and
the relationship. In this style, the communicator may seem apathetic or completely
uninterested in the issue.
As you saw in the conflict grid, when using a collaborative style, the parties have high concern
for both the relationships and the content. With this approach, the communicator wants to
solve the underlying problem, but is also concerned with finding a solution that will wor k for
all parties involved. Look at Larry and Moe’s interaction in which both exhibit a collaborating
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