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Introduction to Human Communication
Lesson 1 Short Answer
The answer to each question should be approximately 6 to 10 sentences in length.
You should write your responses in complete sentences free of spelling and
grammatical errors. Please compose your answers in a Word document, and then
paste your answers below each question in the space provided.
1. Define self esteem and describe how communication can enhance selfesteem. Why is self-awareness such a critical skill for improving selfesteem?
2. Within the various models of communication described in your text,
there are a few standard components (source, receiver, channel,
context, and noise). Think about experiences you have had with noise
(or interference) in the communication process. Write a unique example
of noise for each of the other components in the communication model
(sender, receiver, channel, and context). These four examples can be
from different real-life communication situations, but they need to be
different from the examples in the textbook. Select one of the four
examples you provided and indicate how you could reduce or eliminate
3. Metacommunication management is a three-step process. This
includes anticipatory, adaptive, and reflective metacommunication.
Which part of the metacommunication (anticipatory, adaptive, or
reflective) process do you think you implement best? Which one do you
feel you could improve? Give specific examples.
4. Describe the five characteristics of communication. Of these, which do
you believe has the most effect on your anticipatory
metacommunication? Why? Give specific examples.
5. DECIDE is the acronym used to remember the six basic steps that you
must consider when you make communication decisions. Step 1 of
DECIDE is to define the communication goal. Why would it be
important, especially in an interpersonal communication situation, to
define the communication goal? Use at least three specific key terms
from this lesson in your explanation.
Materials you may need to read before answer the questions
The steps in this communication decision-making
model are as follows:
Step 1: Define communication goal
In this first step, you want to decide on your communication goal. You need to ask
yourself, “What is it that I want to accomplish, or what is my purpose in this
communication situation?” You can do this by thinking about what your goal could
look like or sound like when it has been achieved. Examples of communication goals
might include understanding your spouse’s day at work, asking for a promotion at
your job, convincing your child to do his or her homework, or understanding the
charges on your credit card bill.
Step 2: Evaluate receiver/situation
In this step, you want to examine the variables that affect how you will construct your
message relative to your receiver or listener. The situation or context may include
location, time, occasion, relationship, and level of intimacy. In addition, you need to
examine any noise or interference, which is a broader term for noise. Interference will
always be present to some degree and is often categorized as physical, psychological,
or emotional. You need to figure out how you can reduce the impact of the noise or
interference, wherever it occurs, before and during your communication. These
variables will influence how you construct and deliver your message.
Step 3: Create message
For this step, you need to decide how you will construct your actual message based on
the information you’ve gathered thus far about your receiver and the communication
context. You will ask, “What are the word choices I need to make?”
Step 4: Identify communication strategy
In this step, you determine the communication strategy that you will use to deliver or
present your message. Will you speak or deliver your message in person, via email,
via telephone, or through visual aids? You will want to select the communication
strategy or method that will give you the greatest advantage based on your
communication goal, your receiver/situation, and the type of message you are
Step 5: Deliver message
In this step, you decide to present your message to your receiver. You need to ask,
“How will I deliver my message? What tone, rate, and pitch will I use?”
Step 6: Evaluate feedback and repeat process
In this step, you decide how to continuously adjust and adapt your message to
changing circumstances, taking into account new information, including feedback
from your receiver and unexpected interference, which may affect your plan for
reaching your communication goal. Effective communication is an ongoing process of
decision making, not a single, linear exchange of information. This means you will
evaluate your receiver’s feedback and create new messages continuously, until you
reach your communication goal or the communication opportunity ceases to exist
(such as the end of a conversation on a particular topic).
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