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Introduction to Human Communication
Lesson 4 Short Answer
Read all of the directions for Part I and Part II carefully before you start your work.
Complete the following survey titled: “COM100: Experiencing Effective Group
Communication ” with two different people. This survey asks questions about
communication norms for groups they have participated in or observed and about the
climate of these groups. Try to choose people who have had different group
experiences, including workplace groups, social groups, clubs, etc. Ask each person
the following survey questions and take notes on their answers. (Refer to Table 9.2
on page 248 before you start the survey.)
Note: These experiences must be group communication situations where the people
are spending time together in order to accomplish a group goal. This usually occurs
in a meeting. Training and teaching situations are not usually considered group
The survey answers do not need to be individually submitted, but the information
from the surveys should be summarized and directly included in your answers to the
questions in Part II; information from the lesson and the textbook should also be
COM100: Experiencing Effective Group Communication Survey
1. Share the definition of small group communication (p. 233) with the
person you are surveying.
2. Ask your interviewee: What is one group you have participated in that
used effective group communication? (Pay special attention to how
your interviewee defines effective communication.)
3. Share the definition of norms (p. 243) with the person you are
4. Ask your interviewee: What are the norms of the group?
5. Ask your interviewee: How does (or did) the group enforce the
communication norms? What happens when a group member ignores
or violates a group communication norm? Please give a specific
6. Ask your interviewee: How would you rate your own skills for
understanding and following group communication norms? Use the
following scale: good, fair, or poor. Please give a specific example to
explain your rating.
7. Share the definition of communication interaction patterns and the
types of small group communication networks on pages 248-249 with
8. Ask your interviewee: What can you tell me about evidence of any of
the group communication behaviors that contribute to their group
communication pattern? (Show them the networks on p. 249 Figure
9.1.) Was the pattern intentional? Tell me about one to two of these
9. Share the phases of group and team development with the person you
10. Ask your interviewee: What phase do you think your group is in? Why?
11. Ask your interviewee: What can you tell me about evidence of any of
the group communication behaviors that demonstrate conflict and
conflict resolution in group communication that is necessary for the
problem solving and group relationships that enable the group to
accomplish the group’s goal? Tell me about one to two of these
Note: The survey answers do not need to be submitted, but the information from the
surveys and important concepts from the lesson should be included in your answers.
Also, ask yourself the same survey questions. What kind of group communication
can you reflect on from your own experiences?
Read the following questions. Write the answers to the questions, review your work,
and submit your answers. Integrate the key concepts and key terms from this lesson
into your answers.
The answer to each question should be approximately 6 to 10 sentences in length.
You should write your responses in complete sentences free of spelling and
grammatical errors. Please type your answers in a Word document and then paste
your answers below each question in the space provided.
This is the questions you need to answer
Before completing this assignment, review the Grading Rubric.
1. List the people you surveyed and the groups they discussed in the
lesson. What similarities and differences between the groups did know
notice from the surveys? Use concepts from the lesson, and specifically
discuss the type of group(s), norms, and phases of group/team
development. Give specific examples from the surveys.
2. Describe when and how a group should institute norms in your own
words. Share an example of when a norm was followed successfully
and an example of when a norm was violated or broken.
3. How did power and status affect the enforcement of group norms with
the people you surveyed? Refer back to your lesson and textbook
regarding these concepts, and give specific examples incorporating
4. List the four phases of group development. What phase is each of your
groups in? Use specific examples and concepts from the lesson to
justify your answer.
5. Given what you have learned in previous lessons about interpersonal
relationships, why does more conflict arise during the secondary
tension phase of group development? Did the groups you surveyed
report personality conflicts that prevented the group from going forward
with their goals, or were they able to reach the emergence and
reinforcement phase of conflict?
Materials you may need to read before answer the questions
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