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Small Group Communication
Lesson 9 Live Event 2 Reflection
What I do for the meeting is in red. And anything else you are free to write.
1. Summarize your experience in this live event by stating the role you played. How did
your role-playing experience differ from that of the previous live event? Use specific
examples to describe how you played your role.
Im the coordinator this time. The roles include initiator, coordinator, evaluator,
information-giver, energizer. Since there is 12 person this time, I dont have too much
chance to speak out.
2. 2. What conflict type did your group select to describe the nature of the conflict facing
the Waking Up, Inc. team? Demonstrate your knowledge of this type of conflict by
explaining why it is best suited for this situation.
Choose from the key terms I provide
3. 3. Which conflict management style was selected by your group? In your opinion, and
using specific examples from your experience, how will this style benefit the Waking Up,
Choose from the key terms I provide
4. 4. Was your group successful in establishing a plan for Waking Up, Inc.s leader to use to
address the conflict? Why or why not? Use specific examples from your participation to
explain your assertions.
Choose from the key terms I provide
Live Event 2 Assignment Description
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COM230 Live Event 2 Assignment Description
Welcome to this live small group event! This assignment is worth 60 points. You will receive 10 points
for participation in the live event (Part 1) and 50 points for your post-event re?ection (Part 2).
During this event, you will participate with other students in COM230 in real time for a synchronous
meeting. As a member of this event you will have the opportunity to demonstrate and practice small
group communication concepts. After you have participated in the live event, click on the link for Part
2 near the bottom of Lesson 9 to access the questions for re?ection.
Register for the event: Sign up to participate in the live event at this Live Event Registration Page.
Con?ict Consultants for Waking Up, Inc.
As an expert in con?ict resolution, you have been asked to participate in helping the leaders of Waking
Up, Inc. resolve their most recent con?ict.
Before the Live Event
1. Read the case study . ? Before your participate with your colleagues in con?ict resolution,
prepare for the meeting by reading the case study and thoroughly reviewing the company
information and members of the team at www.wakingup.com
2. Read pages 94?103 in Chapter 5, Relating to Others in Groups and Teams, to review roles and
3. Additional suggested reading:
Managing Con?ict, Chapter 8, pages 176?191 and 199?203
Leadership Style, Chapter 9, pages 215?216
Approaches to Group Problem-Solving, Chapter 10, pages 241?255
Re?ective Thinking, Chapter 11, pages 265?279
4. Review the post-event re?ection questions . After the live event, you will re?ect on your
participation with questions that are designed to help you connect concepts with your real-time
experience. Reviewing the post-event re?ection questions before the event will help you plan
your communication during the event.
Live Event 2 Assignment Description
During the Live Event
The Live Event will be open for 1 hour. The assignment will conclude when your group has come to
consensus on how to approach the con?ict at Waking Up, Incorporated.
Keep the College Civility Policy in mind as you communicate with your small group for learning
activities and assignments in this course. Live events are considered learning environments; therefore,
college policies are in effect.
1. Greet your group . Engage in moderate self-disclosure by meeting your group, stating the role
you will be playing, and expressing your expectations for this event. Notice how this will be the
beginning of the forming and norming stage. If you have previously worked with any of the
group members, you might also notice additional stages of group development such as storming
2. Play your role . After introductions have been made, it is time to start work as the con?ict
consultants. During this process, you need to obviously play the role you selected when you
registered. You may support your role with your comments. For example, you can use comments
similar to As the initiator, I think the group should or This is Jane, the energizer, or That is a
great idea! Remember, this event is your practice area. Be bold in your role!
3. Discuss the con?ict situation with your group members to :
Decide the type of con?ict Waking Up, Inc. is facing.
Choose the best style of con?ict management to use for the con?ict.
Develop a plan for the leader to address the con?ict. This may include
selecting the best leadership style,
selecting the best approach for solving the con?ict, or
selecting criteria necessary to come to a resolution for the con?ict.
This process can take any number of shapes depending on how your group decides to work
together. Items to consider may include, but are not limited to the following:
Developing norms for your groups discussion
Crafting an agenda for discussion
Considering decision-making techniques
4. Notice communication concepts . While you are participating, consider what you have learned in
COM230 thus far. Speci?c concepts you may consider include these topics:
roles and norms (page 83?93),
con?ict (page 172?206), and
groupthink (page 191?197).
5. Conclude the event. After the group has developed a plan for con?ict resolution, take a few
minutes to re?ect on the group experience with your colleagues. Questions your group may
Live Event 2 Assignment Description
consider include items such as these:
Were you satis?ed with this group experience?
What small group communication concepts did you notice during this process?
How easy or di?cult was it to play a different role?
What could make the process easier the next time?
What norms developed during the conversation?
After the con?ict is resolved, how might the relationships or processes at Waking Up, Inc.
After the Live Event:
Complete the Post-Event Re?ection Questions. Thank you for your participation. You insights are
valuable. Please contact your instructor with any questions you may have.
Copyright © 2018 Rio Salado College. All Rights Reserved.
Live Event #2
Confidentiality in the Kitchen
As a company that specializes in helping people through difficult times, Waking Up, Inc. prides itself on a strict
confidentiality policy. Mounds of signatures are collected on behalf of the staff and the clientele to ensure privacy as
well as compliance with state and federal laws. Recently, the lines between growing the business and client privacy
seem to have become a bit blurred.
9 months ago, Waking Up, Inc. acquired multi-million dollar celebrity client, Bailey Bruznelle. Eager to impress Bailey
and keep her career moving in the right direction, Julie Winters, Chief Operations Officer, befriended Bailey during lunch
during Baileys first stay at Waking Up. Unbeknownst to Baileys life coach, Shellie, their friendship quickly grew beyond
lunchroom chatter to a seeming sisterhood complete with text messaging and off site shopping when Bailey came
through town. Julie enjoyed Baileys glamorous company and being a listening ear for the drama in Baileys life.
Noting Julies relationship with Bailey, the Chief Financial Officer, Caleb, wondered if their might be a way to cash-in a bit
more on their relationship to boost Waking Up, Inc. finances and not to mention, their own salaries. Gathering his
sidekick, George, the cafeteria director, Caleb cornered Julie in the kitchen one afternoon. Their hushed conversation
quickly escalated to louder tones as Julie defended her friendship with Bailey. Didnt she deserve to have a friend? Now
she wondered at what cost. As Julie pondered her conversation with Caleb and George, she realized she might have a
let a bit more about Baileys life slip than she meant to. As hard as she tried, she could not remember who else might
have been within earshot. What would Bailey think? What about her boss, Laura?
Outside the kitchen, several clients were having lunch and could not help but hear the increased volume coming from
the cook area. The loud discussion was definitely a change of pace from the quiet and serene atmosphere they had
come to expect from Waking Ups environment. Among them was one of Shellies current clients, Robby. Dismayed by
the chaos and lack of discretion by whoever was in the kitchen, Robby fled to Shellie in an effort to gain some clarity.
After their chance encounter Caleb and George had a brief laugh and then conspired as to what or if they should do
anything with the information theyd gleaned from Julie. They both liked Julie, but she was far less educated than any of
the other staff and seemed to be in her position by virtue of being Lauras pet rather than rightful heir to the throne as
Lauras successor when and if she ever left Waking Up.
Julie did not have to wonder long as she read the paper the next morning to find a slanderous article with Bailey on the
front page and writing that clearly promoted their company. Her stomach ached and her heart raced as Julie made her
way to work. Sitting down at her computer she found just what she expected, an urgent email message from Laura
signaling an emergency meeting of all directors and officers ASAP.
Walking into the meeting, Julie met the gaze of Caleb and the director of public relations, Paul. Calebs eyes twinkled
with mysterious innocence while Paul clicked his pencil on the table. Paul was clearly ready to get out of this meeting
and take control of the press. What a disaster! he muttered under his breath. Meanwhile, Laura set poised at the
head of the table, consciously breathing in deeply and routinely. George stared down at his phone and Henry Watts, life
coach director, practiced his trade. He was ready to coach the team.
Taking note that each officer and director was present, she began to close the door behind her but was met with the
force of an irate Shellie bursting forth into the meeting. Speaking directly to Laura, Shellie exclaimed, Since I only know
just about everything about Bailey, I guess someone forgot to invite me to the meeting. The door slammed behind her
as each took their seats in the tension filled room.
The task before them to diffuse the inner-office conflict and preserve Waking Ups company image was fierce. How will
Laura and her team ever get through this?
COM230 Lesson 9 Key Terms and Definitions
Accommodation: Conflict-management style that involves giving into the demands of others
Avoidance: Conflict-management style that involves ignoring disagreements in order to
Central negative role: An individual role that is characterized by consistently challenging the
leaders power and position and often offering negative comments about the groups progress
Collaborate: The use of positive communication strategies in conflict management to achieve a
positive solution for all involved
Competition: Conflict-management style that stresses winning at the expense of others
Compromise: Conflict-management style that attempts to find the middle ground in conflict
Conflict: An expressed struggle between at least two interdependent people who perceive
incompatible goals, scarce resources, and interference from others in an attempt to achieve a
Consensus: Support for and commitment to a decision by all group members
Ego conflict: The conflict that occurs when individuals become defensive because they feel
they are being attacked
Groupthink: The illusion of agreement exhibited by group members who try to minimize conflict
and reach consensus without critically testing, analyzing, and evaluating ideas
Metadiscussion: A statement about the process of discussion itself, rather than about the
discussions topic. It is a discussion about the discussion.
Pseudo-conflict: The conflict that occurs because of poor communication
Simple conflict: The conflict that occurs when two peoples goals or ideas are mutually
exclusive or incompatible
X-Y-Z formula: A way to describe a feeling by saying, When you do X, in situation Y, I feel Z.
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