Read the chapter 7 and 8, answer the following questions.CHPT 71. Comment on the following statement: “The recovery paradox is a superior strategy to the ‘Do it right the first time’ strategy”.2. Do all services need to offer customer guarantees? Explain your answer. Then explain why or why not a service provider should or should not offer a customer service guarantee.CHPT 81. Comment on the following statement: “New-service development is typically a linear process”.2. What should be the two primary objectives of the service provider as it enters the commercialization stage of the new-service development process?CREDIT WILL NOT BE GIVEN FOR ANSWERS COPIED FROM OTHER SOURCES–INCLUDING OTHER STUDENTS.Remember the “service” component for all assignments in this class. the textbook please see attach.
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