471 – ORG development case # 2

process observation #2 home work:- 1st attachment is the case study information-2nd attachment will be process sample to show you how the assignment must look likenote:- it must be an APA style “make sure the space between graph must be 1.5 “- also please review at the book ” chapter 1,2, and 3″ because the chapter Process observation will rely on these chapter


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Moniah Amer
Process observation (TGIF case analysis)
A. Macro
1. The main problem that Quantum Software Company faces is the issue of
professional liability. The company would incur great loss or a possibility
of closure if any employee got into danger because of the beer bursts
conducted every Friday.
2. Analysis of the case study shows that employees at Quantum Software are
being overworked; only to be ‘bribed’ by the management with a stress
reliever initiative in the form of a beer burst. Working for 16 hours every
day for 6 days is no mean fete.
B. Micro
1. Work relations and professional integrity of the company can be
compromised since some of the employees can decide to engage in
inappropriate acts due to alcohol intoxication.
2. The management of Quantum Software has not set up proper structures on
how the beer burst should be conducted. Since it is an -open for allplatform some of the employees overindulge in alcohol and cause
destruction to some of the furniture.
1. The management of Quantum software overworks its employees and so they feel
that organizing an unsupervised beer burst would help in encouraging staff morale
by relieving stress and anxiety. They, therefore, come up with -Beer Burst Fridaywhich is open to all employees.
2. Lack of proper structures on how the beer burst should be conducted is also
another cause of the problems addressed. There is no staff tasked with playing the
role of moderator. Staffs engage inappropriate behavior but this is the least of
concern to the management. Their main concern is to encourage teamwork with
the aim of increasing revenues.
Systems affected
1. Job performance; some of the employees might find themselves coming to work
with a hangover because of overindulging in alcohol.
2. The company’s goals and visions; In case any employee would experience harm
due to the beer bursts, the company would face huge liability and this would
impact negatively on their investors and customers.
3. Management integrity; some of the employees would view management as weak
since they cannot come up with proper structures on how the beer burst should be
1. Management should come up with proper structures on how to best conduct the
beer burst. For example; they can regulate on the number glasses of alcohol that
one should take.
2. Do away with the beer burst and come up with other stress relieving alternatives.
For example; swimming, golf, massage etc.
3. Reduce the number of man-hours per staff to reduce anxiety and stress.
While on one hand, a person would argue that Quantum Software has grown
tremendously over the last three years, there are many alternatives that management can use as
opposed to a beer bust. These beer bursts are not only an expense on the company’s income
statement but also a cause of concern in relation to the employee’s welfare.
I would recommend the management of Quantum Software to do away with the beer
burst and introduce events that would engage all staff members. I would encourage activities like
team building or any sporting activity. However, if that is not possible, and the management
decides that beer bursts are the way to go, I would recommend that they come up with clear
guidelines and structures for the safety of all employees.
Donald Brown in his book: An experiential approach to Organizational Development
focuses on how we can better understand the organizational development process, for us to
develop success in the organization we work in. In chapter one he focuses on how an
organization can be reinvented due to good Organizational Development. Chapter two aims at
showing us how an organization can anticipate change and the challenges that come with the
change. While the last chapter in part one talks about the change in culture in an organization.
Brown (2016), focuses on a chronological order of events, aimed at introducing all the concepts
and techniques related to the Organizational development and its renewal. Through
understanding Organizational development and its origin, we can be able to apply it in the
corporate culture.
Brown, D. R. (2016). An experiential approach to Organizational Development (8th ed.).
Prentice Hall.
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