Analyze Starbucks issue or problem

Major Case Analysis Term Paper:The write-up is limited to twelve double-spaced pages, not including a title page and exhibits (include as appendices). For this assignment, students are required to address an issue or problem faced by their company of choice and will analyze it using the techniques taught in this course. Starbucks will be the company for the Major Case Analysis.I have attached a page that will be needed in the paper, it is page 4-43.Major Case Analysis PowerPoint or Prezi Presentation:Also responsible for completing a PowerPoint or Prezi presentation (or presentation that uses another appropriate technology) highlighting their findings. This is a follow-up to the Major Case Analysis and the recommended length of the presentation is 8-10 slides with audio commentary included. The presentation must be appropriate to college-level work, demonstrate critical analysis of the case, and be free of spelling and grammar errors.
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CASE GUIDELINES – PAPER / PRESENTATION
The Case Analysis should include the following:
•
•
•
•
•
•
Introduction
Problem Identification / Problem Statement
Analysis using tools from your prior classes: SWOT Matrix
o Internal Analysis:
? Identification and discussion of key resources / capabilities
? Competitive strength assessment
? Financial ratio / cash flow analysis
? Strength / weakness assessment
? Mission / Vision / Core Values analysis / discussion
o External Analysis:
? Environmental analysis –Porter’s Five Forces
? Discussion of Opportunities / Threats
? Strategic group map
? Key Success Factor Discussion
? Market Segmentation discussion
o Discussion of strategies:
? What strategies are being pursued by the company – specifically name
the strategies deployed
• Porter’s five generic strategies
• Cooperative strategies (e.g. alliance, joint venture, partnership,
outsourcing, licensing)
• Intensive strategies: Market Penetration, Market Development,
Product Development
• Integration Strategies: Vertical / Horizontal, Forward/Backward
• Diversification Strategies: Related/Unrelated
• Defensive Strategies: Retrenchment/Divestiture/Liquidation
• Use of Mergers/Acquisitions
• Global Strategies: transnational, multi-domestic, global
Presentation of strategic options – What strategic options are there for the company
Evaluate the strategic options
Make recommendations / create an action plan for the company
Chapter 4: Evaluating a
Company’s Resources and
Competitive Position
Screen graphics created by:
Jana F. Kuzmicki, Ph.D.
Troy University
McGraw-Hill/Irwin
Copyright © 2010 by The McGraw-Hill Companies, Inc. All rights reserved.
Chapter Learning Objectives
1. Understand how to evaluate a company’s internal
2.
3.
4.
situation and capabilities and identify the resource
strengths capable of becoming the cornerstone of
the company’s strategic approach.
Grasp how and why activities performed internally
by a company and those performed externally by
its suppliers and forward channel allies determine a
company’s cost structure and ability to compete
successfully.
Learn how to evaluate a company’s competitive
strength relative to key rivals.
Understand the role and importance of industry
and competitive analysis and internal situation
analysis in identifying strategic issues company
managers must address.
4-2
Key Questions Regarding the
Industry and Competitive Environment
What are the
industry’s
dominant
economic traits?
How strong are
competitive
forces?
What market
positions do
rivals occupy?
What moves will
they make next?
What forces
are driving
change in the
industry?
What are the
key factors for
competitive
success?
How attractive
is the industry
from a profit
perspective?
4-3
3-3
Chapter Roadmap
? Question 1: How Well Is the Company’s
?
?
?
?
Present Strategy Working?
Question 2: What Are the Company’s
Resource Strengths and Weaknesses and
Its External Opportunities and Threats?
Question 3: Are the Company’s Prices and
Costs Competitive?
Question 4: Is the Company Competitively
Stronger or Weaker than Key Rivals?
Question 5: What Strategic Issues and
Problems Merit Front-Burner Managerial
Attention?
4-4
Company Situation Analysis:
The Key Questions
1. How well is the company’s
present strategy working?
2. What are the company’s resource
strengths and weaknesses and its
external opportunities and threats?
3. Are the company’s prices and
costs competitive?
4. Is the company competitively
stronger or weaker than key rivals?
5. What strategic issues merit
front-burner managerial attention?
4-5
Figure 4.1: Identifying Components of a Single-Business Company’s Strategy
4-6
Question 1: How Well Is the Company’s
Present Strategy Working?
Key Considerations
? Must begin by understanding what the strategy is
? Identify competitive approach
?Low-cost leadership?
?Differentiation?
?Best-cost provider?
?Focus on a particular market niche?
? Determine competitive scope
?Broad or narrow geographic market coverage?
?In how many stages of industry’s
production/distribution chain does the company
operate?
? Examine recent strategic moves
? Identify functional strategies
4-7
Key Indicators of How Well
the Strategy Is Working
? Trend in sales and market share
? Acquiring and/or retaining customers
? Trend in profit margins
? Trend in net profits, EPS, and ROE
? Overall financial strength and credit rating
? Efforts at continuous improvement activities
? Trend in stock price
? Image and reputation with customers
? Leadership role(s) – Technology,
product quality, innovation, etc.
4-8
Question 2: What Are the Company’s Strengths,
Weaknesses, Opportunities and Threats ?
? S W O T represents the first letter in
? S trengths
? W eaknesses
? O pportunities
? T hreats
S
O
W
T
? For a company’s strategy to be well-
conceived, it must be
? Matched to its resource strengths and
weaknesses
? Aimed at capturing its best market opportunities
and erecting defenses against external threats
to its well-being
4-9
Identifying Resource Strengths
and Competitive Capabilities
? A strength is something a firm does well or an
attribute that enhances its competitiveness
? Valuable skills, competencies, or capabilities
? Valuable physical assets
? Valuable human assets
? Valuable organizational assets
? Valuable intangible assets
? Important competitive capabilities
? An attribute placing a company in a position of
market advantage
? Alliances or cooperative ventures with partners
Resource strengths and competitive
capabilities are competitive assets!
4-10
Competencies vs. Core Competencies
vs. Distinctive Competencies
? A competence is the product of
organizational learning and experience
and represents real proficiency in
performing an internal activity
? A core competence is a well-performed
internal activity central (not peripheral or
incidental) to a company’s competitiveness
and profitability
? A distinctive competence is a
competitively valuable activity a
company performs better than its rivals
4-11
Company Competencies and Capabilities
? Stem from skills, expertise, and
experience usually representing an
? Accumulation of learning over time and
? Gradual buildup of real proficiency in
performing an activity
? Involve deliberate efforts to develop the
ability to do something, often entailing
? Selecting people with requisite knowledge and
skills
? Upgrading or expanding individual abilities
? Molding work products of individuals into a
cooperative effort to create organizational ability
? A conscious effort to create intellectual capital
4-12
Core Competencies –
A Valuable Company Resource
? A competence becomes a core
competence when the well-performed
activity is central to a company’s
competitiveness and profitability
? Often, a core competence is
knowledge-based, residing in people,
not in assets on a balance sheet
? A core competence is typically the result of
cross-department collaboration
? A core competence gives a company a
potentially valuable competitive capability
and represents a definite competitive asset
4-13
Distinctive Competence –
A Competitively Superior Resource
? A distinctive competence is a
competitively valuable activity that a
company performs better than its
competitors
? A distinctive competence is a
competitively potent resource
source because it
#1
? Gives a company a competitively valuable
capability unmatched by rivals
? Can underpin and add real punch
to a company’s strategy
? Is a basis for sustainable competitive
advantage
4-14
Determining the Competitive
Power of a Company Resource
? To qualify as competitively valuable or to
be the basis for sustainable competitive
advantage, a “resource” must pass 4
tests:
1. Is the resource really competitively superior?
2. Is the resource rare – is it something rivals
lack?
3. Is the resource hard to copy?
4. Can the resource be trumped by
the different capabilities of rivals?
4-15
What Is a Resource-Based Strategy?
? Companies with competitively valuable
resource strengths and competencies
often deploy these capabilities to
? Boost the competitive power
of their overall strategy
? Bolster their position in the marketplace
? Resource-based strategies
? Attempt to exploit company resources to offer
value to customers in ways rival cannot match
? Can focus on eroding the competitive potency
of a rival by developing different resources that
effectively substitute for the strengths of the rival
4-16
Identifying Resource Weaknesses
and Competitive Deficiencies
? A weakness is something a firm lacks, does
poorly, or a condition placing it at a
disadvantage
? Resource weaknesses relate to
? Inferior or unproven skills,
expertise, or intellectual capital
? Lack of important physical,
organizational, or intangible assets
? Missing capabilities in key areas
Resource weaknesses and deficiencies
are competitive liabilities!
4-17
Identifying a Company’s
Market Opportunities
? Opportunities most relevant to a
company are those offering
?Good match with its financial and
organizational resource capabilities
?Best prospects for profitable
long-term growth
?Potential for competitive advantage
4-18
Identifying External Threats
Some possibilities:
? Emergence of cheaper/better technologies
? Introduction of better products by rivals
? Entry of lower-cost foreign competitors
? Onerous regulations
? Rise in interest rates
? Potential of a hostile takeover
? Unfavorable demographic shifts
? Adverse shifts in foreign exchange rates
? Political upheaval and/or burdensome
government policies
4-19
Role of SWOT Analysis in
Crafting a Better Strategy
? S W O T analysis involves more than
just developing the 4 lists of strengths,
weaknesses, opportunities, and threats
? The most important part of S W O T analysis is
? Using the 4 lists to draw conclusions
about a company’s overall situation
? Acting on the conclusions to
?Better match a company’s strategy to its
resource strengths and market opportunities
?Correct the important weaknesses
?Defend against external threats
4-20
Figure 4.2: The Three Steps of SWOT Analysis
4-21
Question 3: Are the Company’s
Prices and Costs Competitive?
? Assessing whether a firm’s costs are
competitive with those of rivals is a crucial
part of company situation analysis
? Key analytical tools
?Value chain analysis
?Benchmarking
4-22
Concept: Company Value Chain
? A company’s business consists of all activities
undertaken in designing, producing, marketing,
delivering, and supporting its product or service
? All these activities a company performs internally
combine to form a value chain — so-called
because the underlying intent of a company’s
activities is to do things that ultimately create value
for buyers
? The value chain contains two types of activities
? Primary activities – Where most of
the value for customers is created
? Support activities – Facilitate
performance of primary activities
4-23
Figure 4.3: A Representative Company Value Chain
4-24
Characteristics of Value Chain Analysis
? Combined costs of all activities in a
company’s value chain define a company’s
internal cost structure
? Compares a firm’s costs activity
by activity against costs of key rivals
?From raw materials purchase to
?Price paid by ultimate customer
? Pinpoints which internal activities are a
source of cost advantage or disadvantage
4-25
Why Do Value Chains of Rivals Differ?
? Several factors give rise to differences
in value chains of rival companies
?Different strategies
?Different operating practices
?Different technologies
?Different degrees of vertical integration
?Some companies may perform particular
activities internally while others outsource them
? Differences among the value chains of
competing companies complicate task of
assessing rivals’ relative cost positions
4-26
The Value Chain System
for an Entire Industry
? Assessing a company’s cost competitiveness
involves comparing costs all along an
industry’s value chain
? Suppliers’ value chains are relevant because
? Costs, performance features, and quality of
inputs provided by suppliers influence a firm’s
own costs and product performance
? Value chains of distributors and retailers are
relevant because
? Their costs and profit margins
represent “value added” and are part
of the price paid by ultimate end-user
? Activities they perform affect
end-user satisfaction
4-27
Figure 4.4: Representative Value Chain for an Entire Industry
4-28
Activity-Based Costing: A Key
Tool in Analyzing Costs
? Determining whether a company’s costs are
in line with those of rivals requires
? Measuring how a company’s costs compare
with those of rivals activity-by-activity
? Requires having accounting
data to measure cost of each
value chain activity
? Activity-based costing entails
? Defining expense categories according
to specific activities performed and
? Assigning costs to the activity
responsible for creating the cost
4-29
Developing Data to Measure a
Company’s Cost Competitiveness
? After identifying key value chain activities, the next
step involves determining costs of performing
specific value chain activities using activity-based
costing
? Appropriate degree of disaggregation depends on
? Economics of activities
? Value of comparing narrowly defined
versus broadly defined activities
? Guideline – Develop separate cost
estimates for activities
? Having different economics
? Representing a significant or growing proportion of costs
4-30
Benchmarking Costs of
Key Value Chain Activities
? Focuses on cross-company comparisons
of how certain activities are performed and
costs associated with these activities
? Purchase of materials
? Payment of suppliers
? Management of inventories
? Getting new products to market
? Performance of quality control
? Filling and shipping of customer orders
? Training of employees
? Processing of payrolls
4-31
Objectives of Benchmarking
? Identify best and most efficient means of
performing various value chain activities
? Learn what is the “best” way to perform a
particular activity from those companies who
have demonstrated that they are “best-inindustry” or “best-in-world” at performing the
activity
? Learn what other firms do to
perform an activity at lower cost
? Figure out what actions to take to improve
a company’s own cost competitiveness
4-32
What Determines If a
Company Is Cost Competitive?
? Cost competitiveness depends on how well a
company manages its value chain relative to
how well competitors manage their value chains
? When a company’s costs are out-of-line, the
activities responsible for the higher costs may
be due to any of three parts of industry value
chain
1. Activities performed by suppliers
2. A company’s own internal activities
3. Activities performed by forward channel allies
Activities,
Costs, &
Margins of
Suppliers
Internally
Performed
Activities,
Costs, &
Margins
Activities,
Costs, &
Margins of
Forward
Channel Allies
Buyer/User
Value
Chains
4-33
Options to Correct
Internal Cost Disadvantages
? Implement use of best practices throughout
?
?
?
?
?
?
?
company
Eliminate some cost-producing activities
altogether by revamping value chain system
Relocate high-cost activities to
lower-cost geographic areas
See if high-cost activities can be performed
cheaper by outside vendors/suppliers
Invest in cost-saving technology
Innovate around troublesome cost components
Simplify product design
Make up difference by achieving savings in
backward or forward portions of value chain system
4-34
Options to Correct a
Supplier-Related Cost Disadvantage
? Pressure suppliers for lower prices
? Switch to lower-priced substitutes
? Collaborate closely with suppliers to identify
mutual cost-saving opportunities
? Arrange for just-in-time deliveries from
suppliers to lower inventory and internal
logistics costs
? Integrate backward into business
of high-cost suppliers
4-35
Options to Correct a Cost Disadvantage Associated
With Activities of Forward Channel Allies
? Pressure dealer-distributors and other
forward channel allies to reduce their costs
to make the final price to buyers more
competitive with prices of rivals
? Work closely with forward
channel allies to identify win-win
opportunities to reduce costs
? Change to a more economical distribution
strategy
?Switch to cheaper distribution channels
?Integrate forward into company-owned retail
outlets
4-36
Translating Performance of Value Chain
Activities into Competitive Advantage
? A company can create competitive
advantage by out-managing rivals in
performing value chain activities
in either/both of two ways
Option 1: Develop competencies and capabilities
that rivals don’t have or can’t match and
thereby create a resource or capabilitybased competitive advantage
Option 2: Perform value chain activities at a lower
overall cost than rivals and thereby
create a cost-based competitive
advantage
4-37
Figure 4.5: Translating Company Performance of
Value Chain Activities into Competitive Advantage
4-38
Question 4: Is the Company Stronger
or Weaker than Key Rivals?
? Whether a company is competitively
stronger or weaker than key rivals hinges on
the answers to two questions
? How does the company rank
relative to competitors on each
important factor that determines
market success?
? Does the company have a net
competitive advantage or disadvantage
vis-à-vis major competitors?
4-39
Assessing a Company’s
Competitive Strength vs. Key Rivals
1. List industry key success factors and other
relevant measures of competitive strength
2. Rate firm and key rivals on each factor using
rating scale of 1 to 10 (1 = very weak; 5 =
average; 10 = very strong)
3. Decide whether to use a weighted or
unweighted rating system (a weighted system
is superior because chosen strength measures
are unlikely to be equally important)
4. Sum individual ratings to get an overall
measure of competitive strength for each rival
5. Based on overall strength ratings, determine
overall competitive strength of firm
4-40
Is the Company Stronger
or Weaker than Key Rivals?
? Whether a company is competitively
stronger or weaker than key rivals hinges on
the answers to two questions
? How does the company rank
relative to competitors on each
important factor that determines
market success?
? Does the company have a net
competitive advantage or disadvantage
vis-à-vis major competitors?
4-41
Assessing a Company’s
Competitive Strength vs. Key Rivals
1. List industry key success factors and other
relevant measures of competitive strength
2. Rate firm and key rivals on each factor using
rating scale of 1 to 10 (1 = very weak; 5 =
average; 10 = very strong)
3. Decide whether to use a weighted or
unweighted rating system (a weighted system
is superior because chosen strength measures
are unlikely to be equally important)
4. Sum individual ratings to get an overall
measure of competitive strength for each rival
5. Based on overall strength ratings, determine
overall competitive strength of firm
4-42
Table 4.4: Illustrations of Unweighted
and Weighted Strength Assessments
4-43
Why Do a Competitive
Strength Assessment ?
? Reveals strength of firm’s competitive position
vis-à-vis key rivals
? Shows how firm stacks up against rivals,
measure-by-measure – pinpoints firm’s
competitive strengths and competitive
weaknesses
? Indicates whether firm is at a competitive
advantage / disadvantage against e …
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