Assignment: A Small Business Owner’s Quandary

Read the linked case study:A Small Business Owner’s Quandary:In a 1-2 page paper, describe Jay’s leadership style, identifying at least one leadership method studied over the duration of the course. Then as a comparative, share what leadership style you believe would be most effective, considering the existing team.Senior Technician, Mike Thompson who often stood in the leadership role was a faithful employee, yet not at all satisfied with his position or income. Taking into consideration all of Mike’s dealing, answer the following:Give an overview of the case study.Do you believe Jay was aware of Mike’s dissatisfaction? Why/Why not?Do you think Jay should sell the company to Mike? Why/Why not? Assignment requirements are as follows:The body of the paper should be 1-2 pages.The paper should include an APA formatted cover page and reference page.The paper should include at least 2 peer-reviewed sources, such journal articles from the Rasmussen Library.The paper should be proofread for correct spelling, grammar, and punctuation.***** USE HEADINGS FOR EACH POINT ABOVE. CASE STUDY IS ATTACHED IN CASE LINK DOES NOT WORK PROPERLY. REMEMBER IN TEXT-CITATIONS, REFERENCES, BE PROFESSIONAL, NO PLAGIARISM****** THANKS!!!
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$ 60$// %86,1(66 2:1(5¶6 48$1’$5< .(< EM PLOYEES AND M ANAGEM ENT CONTROL Mark A. Johnson and Dennis W. Krumwiede This case was prepared and is intended to be used as a basis for class discussion. The views represented here are those of the case author (s) and do not necessarily reflect the views of the Society for Case Research. The views are based on professional judgment. 6R :KDW¶V WKH 3UREOHP" Jay Jackson, 46 year old owner of Impeller Pumps, LLC, was at his winter home in Florida, thousands of miles away from his business. He shared with his wife some of the challenges he ZDV IDFLQJ ZLWK KLV EXVLQHVV ³:KHQ WKH FDW LV DZD WKH PLFH ZLOO SOD 7KDW ROG VDLQJ SUHWW PXFK VXPV LW XS ´ +H SDXVHG D IHZ VHFRQGV DQG WKHQ VDLG ³)RU WKH PRVW SDUW , DP RXW RI GDLO RSHUDWLRQV WKLV ZLQWHU DQG , GRQ¶W H[SHFW WR EH YHU involved the rest of the year. With my back SDLQ DQG WKH PHGV , MXVW FDQ¶W GR PXFK RI DQWKLQJ DQPRUH +HOO , FDQ¶W HYHQ HIIHFWLYHO ZRUN around the shop or out in the field due to these darn ailments of mine. Mike and our new office manager are prett PXFK UXQQLQJ WKLQJV QRZ EXW , VWLOO GRQ¶W XQGHUVWDQG ZK 0LNH LV VR UHVHQWIXO ´ -D UXEEHG KLV IDFH DQG WRRN D GHHS EUHDWK DQG WKHQ VKDUHG PRUH ZLWK KLV ZLIH ³0LNH LV FOHDUO XQKDSS ZLWK KLV VLWXDWLRQ DW ZRUN DQG KRZ KH LV FRPSHQVDWHG +H DOVR VHHPV GLVWUDFWHG DQG VHHPV WR EH FRQVLGHULQJ RWKHU RSWLRQV , GRQ¶W UHDOO XQGHUVWDQG ZKDW KH ZDQWV KH LV ZHOO SDLG VR , MXVW GRQ¶W JHW LW 'RHV KH ZDQW PH WR MXVW WXUQ WKH SODFH RYHU WR KLP" 2Q WRS RI all that, I get the impression that I am unwanted in my own place. Something has to change, and VRRQ ,¶P QRW H[DFWO VXUH ZKDW RU KRZ MXVW HW EXW , ZLOO ILJXUH VRPHWKLQJ RXW ,¶YH JRW VRPH SUHWW ELJ GHFLVLRQV WR PDNH ´ Background Impeller Pumps is a premier provider of agricultural, industrial, municipal, and domestic (homes) pumps which it installs and services in a small geographical area in the Mountain West. It has a highly skilled workforce that takes great pride in doing whatever it takes to make sure customers have water when and where they need it. It has almost 70 years of experience in the pump system field. Impeller Pump got its name based on the physics of water pump systems. Unlike propellers that push water back to put a boat in motion (propel), impeller pumps are stationary and push water forward (up) through the piping system to the surface. ,PSHOOHU ZDV SXUFKDVHG E -D¶V IDWKHU LQ WKH ODWH V 7KH SULPDU SURGXFW VHUYLFH RI WKH firm was the sale and installation of deep well pump systems. The firm had been consistently profitable throughout the years, providing the senior Jackson and his family with a good living.   9   As a child, Jay used to hang around the shop, and as he grew older he was given more and more tasks to perform. Jay became increasingly involved in the actual operations of the business while he was in high school and worked full-time for his father during summers. When he finished high school he decided to work full-time for the business rather than go to college. During the 1980s, Jay was given more control over operations as his father transitioned himself out of the business while remaining available to offer assistance. Jay and his father had made arrangements for Jay to make regular payments over a number of years to purchase Impeller. A few years later, Jay completed the payments to own Impeller outright. Though his dad had Impeller legally organized as a C corporation, Jay changed the legal form of organization to a Limited Liability Company (LLC) with himself as the sole member (owner). Jay wanted to reduce the risk to his personal assets and avoid the double taxation required of a C corporation. An LLC combines many of the benefits of a sole proprietorship/partnership and the corporate forms of ownership. LLCs can have one or multiple owners, called member(s); they provide the owner(s) limited liability while simultaneously avoiding double taxation required of the corporation form of organization. All income goes to members, who pay income taxes on their shares of net income. Similar to a partnership, an LLC permits its members to divide income and tax liability as agreed upon by its members. -D ZRUNHG YHU KDUG WR PDLQWDLQ ,PSHOOHU¶V JRRG UHSXWDWLRQ DQG WR H[SDQG WKH EXVLQHVV DQG KH was well liked and respected by his customers. The company was well known by all the farmers in the area as well as many industrial, municipal, and domestic customers for its quality of workmanship and prompt and reliable service. Timely service was a key competitive factor in this industry. For example, if a farP¶V ZHOO VVWHP EURNH GRZQ EXW GLG QRW EHFRPH RSHUDWLRQDO a farmer had to delay field work and could ultimately lose crops. Such an event could result in large financial losses. Therefore, quick and reliable service, which Impeller was known for, was critLFDOO LPSRUWDQW WR -D¶V FXVWRPHUV ,PSHOOHU EHQHILWHG JUHDWO IURP LWV VWURQJ UHSXWDWLRQ DQG FXVWRPHU ORDOW +RZHYHU WKHVH ³, QHHG LW GRQH HVWHUGD´ GHPDQGV RI LPSDWLHQW IDUPHUV could create some very large work/life balance challenges for Jay and his workers. Jay performed many roles at Impeller. He acted as the general manager overseeing the work of his office manager, the machinist, and the field technicians and workers. Jay also served as a working manager in that he commonly took crews out to install well pump systems. He also ran errands, driving back to the shop or to a pump store to get needed parts and accessories. However, over the last year or two, he had been decreasing his involvement in the more physical aspects of operations. Impeller had eight employees and although the work tended to be seasonal, Jay kept his workers on the payroll during the off months (November through February) and tried to keep them productive. Consistent with his business mission, Jay felt it important to treat his workers well, to maintain their loyalty, and to retain them along with their experience and skills from one working season to next. Jay also tried to be fair to his employees and treat them with respect. However, he could also be quite demanding at times, especially when he needed extra work and effort to meet the needs of his customers. His goal was to provide high quality products and services to his customers and continue to enhance the reputation and profitability of Impeller.   10   Jay was married and had an18 year old son and a 16 year old daughter. His son had worked at Impeller on occasion, and Jay hoped that he would one day slowly take over and purchase ,PSHOOHU DV KH KDG IURP KLV IDWKHU -D¶V VRQ KRZHYHU GLG QRW SDUWLFXODUO FDUH IRU WKe work, and similar to many teenagers, he went through a rebellious stage which strained his relationship with his parents, especially Jay. Jay, his wife, and his children enjoyed the prosperity Impeller provided them. They had a very nice home, late model cars, plenty of toys (dirt bikes, jet skis, a recreational vehicle, and a boat), and they owned a second home in Florida. Financially, they were doing well. Type of Work Performed ,PSHOOHU¶V RSHUDWLRQV ZHUH ODUJHO MRE VKRS RULHQWHG DQG PRVW RI WKe work was performed out in the field. The type of work that employees performed could vary greatly, depending on the job. Workers would work in crews of two to four persons, always including one or two skilled technicians. Whether the work involved the installation of new systems or the service of existing equipment, the technical aspects of the work were somewhat complicated. In addition, the work was often very physically demanding (cutting metal pipe to remove and assembling pipe to install pump systems), often performed during poor weather, and at times quite dangerous. Depending on whether the job involved the removal of a damaged or inoperable system to be repaired or junked, or the installation of a new system, the work involved the lifting, movement, and/or lowering of heavy pump systems. The pump systems included pumps, wiring, pump casings, and piping. Operations typically required the use of large hand held tools such as wrenches, crowbars, and other leveraging tools. In addition, many jobs required a large boom mounted on one of the trucks to move, lower, and raise pump systems. The pump systems installed by Impeller operated as far down in the ground as 800 feet, and a large industrial application could cost $100,000 or more. In recent years, the systems had been installed deeper into the ground due to the declines in mountain snow pack and the accompanying drought-like conditions that lowered the water table. The removal and installation operations had to be performed very carefully and precisely to prevent injury to a worker or the pump systems. Jay had implemented very precise procedures with stringent safety requirements to avoid such mishaps. When he was out on a job, he made sure the safety procedures were followed, and he placed the responsibility on the senior technicians when they led the jobs. Competitive M arketplace Impeller controlled the well pump installation and service market within a 50 mile radius of its shop. Fortunately, due to early entry of the initial owners and the great reputation the firm had GHYHORSHG RYHU WKH HDUV FRPSHWLWRUV KDG QRW VXFFHVVIXOO HQWHUHG ,PSHOOHU¶V JHRJUDSKLFDO DUHD to obtain any substantial market share. A number of larger competitors that were located in a town approximately 70 miles DZD KDG WULHG WR HQFURDFK LQWR -D¶V PDUNHW IURP WLPH-to-time, but their success was limited. Nonetheless, Jay knew he could not let his guard (or quick and quality service) down. Though Jay did not perceive much threat from other pump installation companies, he was concerned about the possibility that one or more of the large farms might   11   EHJLQ WR GHYHORS WKHLU RZQ SXPS LQVWDOODWLRQ DQG VHUYLFH FDSDELOLWLHV WKHUHE PDNLQJ -D¶V RIIHULQJV XQQHFHVVDU ,I WKLV SUDFWLFH EHFDPH ZLGHVSUHDG -D¶V UHYHQXHV Fould be cut by as much as 60 percent. How likely any of this might be, or how widespread it might become if it happened at all, Jay did not know nor did he even want to guess. Nevertheless, the potential threat occasionally crossed his mind and caused him to worry about the future profitability, and even the viability, of Impeller. Seasonal Nature of the Business In the Mountain West region, the business of installing and repairing irrigation wells is very seasonal with most of the work being conducted during late spring, summer, and early fall. As noted, Jay did not want to lay off any of his workers during the offseason and instead, he would keep them on with full pay and benefits, at substantial expense. Jay viewed this as an investment and figured he would recoup the costs with a profit the following working season. During the offseason, Jay would have his workers perform maintenance on the equipment and building, provide upgrades to and clean the shop, take inventory of parts, or do whatever else they could find to be done. With the exception of the last two offseasons, Jay was present to oversee work activities at his shop. Key Employees and Special Skills Although Jay viewed all of his employees as valuable to the business, there were two workers who were especially important to his business and who would be especially difficult to replace. These were the Senior Technician, Mike Thompson, and the Office Manager, Tina Sanchez. 2Q WKH RSHUDWLRQV VLGH RI WKH EXVLQHVV 0LNH ZDV -D¶V ULJKW-hand-man and was his most senior and knowledgeable field employee. Mike had substantial prior work-related experience when he went to work for Jay and had been employed at Impeller for 15 years. His experience was in the same field as that needed by Jay at Impeller. None of the other Impeller employees had direct experience in the business, and it did not take Jay very much time to recognize the value Mike brought to his business. Mike worked hard, was very competent, and for many years was consistently the top producer. Jay did not know Mike before he hired him. However, as time went on they became friends, but that friendship had faced some challenges over the past year. Mike compared their relationship WR WKDW RI D PDUULDJH ³ Purchase answer to see full attachment

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