Business Analysis and System Recommendation

I am being required to write a Business Analysis and System Recommendation, based on a Case Study in class. The work is in 4 stages, each stage focuses on the overall BA/SR report, which is due in totality in stage 4.
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Stage 1: Background and Organizational Analysis
Before you begin work on this assignment, be sure you have read the Case Study on Chesapeake IT
Consultants (CIC).
Overview
As a business analyst in the Chief Information Officer’s (CIO’s) department of Chesapeake IT Consulting
(CIC), you have been assigned to conduct an analysis, develop a set of system requirements and
recommend an IT solution to improve the hiring process for CIC. This work will be completed in four
stages, and each of these four stages will focus on one section of an overall Business Analysis and
System Recommendation (BA&SR) report to be delivered to the CIO.
Section I: Strategic Use of Technology (Stage 1) – The first step is to look at the organization and explain
how an IT system could be used to support CIC’s strategies and objectives, and support its decisionmaking processes.
Section II: Process Analysis (Stage 2) – Next you will evaluate current processes and workflow and
explain how CIC can use IT to improve its processes and workflow.
Section III: Requirements (Stage 3) –Then you will identify key stakeholder expectations for the new
technology solution to support CIC’s hiring process and develop a set of requirements.
Section IV: System Recommendation (Stage 4) – Finally, you will review the provided Vendor brochure
for a proposed solution and explain how it meets the requirements and what needs to be done to
implement the system within CIC.
The sections of the BA&SR will be developed and submitted as four staged assignments. In stages 2, 3
and 4, you will also incorporate any feedback received when the previous stage was graded to improve
the effectiveness of your overall report and then add the new section to your report. At the end of the
course, you will submit a complete BA&SR document that includes all the sections and changes that
resulted from previous feedback. Part of the grading criteria for Stage 4 submission includes
addressing previous feedback to improve the final report.
Assignment – BA&SR: Introduction and Section I – Strategic Use of Technology
Write an appropriate Introduction to the entire BA&SR Report (guidelines are provided below). Section I
of the BA&SR document contains an organizational analysis and identifies ways in which information
systems can help CIC, the organization in the case study, meet its strategic goals and meet the
information needs of various levels of management.
Using the case study, assignment instructions, Course Content readings, and external resources, develop
your Introduction and Section I: Background and Organizational Analysis. To start, review the Business
Perspectives Module (week 1 content), particularly the sections that describe the example of Booz Allen
Hamilton, a services company with a business model similar to that of CIC in the case study. The case
study tells you that the executives and employees at CIC have identified a need for an effective and
efficient hiring system. As you review the case study, use the assignment instructions to take notes to
Stage 1: Background and Organizational Analysis – 11/15/2017 v.4
1
assist in your analysis; in particular, look for objectives to support the strategies in the table below,
and decisions that the various individuals make in the hiring process as expressed in the “interviews.”
Use the outline format, headings and tables provided and follow all formatting instructions below.
For Stage 1, create a title page and reference page that will be used for all 4 stages.
Apply specific information from the case study to address each area.
Introduction
Begin your report with a clear, concise, well organized introduction to explain why you are writing and
what is to come. This should briefly set the context for CIC – business purpose, environment, and
current challenges related to hiring. Then specifically provide what is to come in the full report (not just
Stage 1). Keep your audience in mind – this is an internal report for the CIO of CIC. Provide an
introduction in one paragraph that engages the reader’s interest in continuing to read this report.
I.
Strategic Use of Technology
A.
Organizational Strategy – Briefly describe the organizational strategy using the Business
Strategy statement and information from the Case Study, and explain how a new hiring system
would support that strategy. (Use two to three strong sentences that explain how the system
would support the strategy and justify your position with specifics from the Case Study.)
B.
Competitive Advantage – Explain how and why CIC can use the new hiring system to
increase its competitive advantage. Your explanation should demonstrate your understanding
of what competitive advantage is as well as how improving the hiring process will help achieve
CIC’s competitive advantage. Include how CIC can use the type of data/information that will be
in the hiring system for strategic advantage. (Paragraph of 2-3 sentences)
C.
Strategic Objectives- Review the four Strategic Goals in the Strategic Plan section of the
CIC Case Study. The CIO has asked you to come up with an example of an objective to meet
each goal and explain how a new hiring system would help achieve that objective. As you can
see from the example provided in the table below, an objective is a statement that is clear (not
vague) and is something that can be measured or evaluated to determine whether it has been
met or not. First, insert an introductory opening sentence for this table. Then, for each of the
rows listed below, complete the table with the requested information. (Provide an introductory
sentence and copy the table. Create an Objective for each of the 3 remaining Goals and explain
using 2-3 sentences for each.)
Strategic Goal
Objective
Explanation
(from case study)
Increase CIC Business
Development by winning new
contracts in the areas of IT
Consulting
Build a cadre of consultants
internationally to provide
remote research and analysis
support to CIC’s onsite teams in
the U. S.
(clear, measurable and time-bound)
(2-3 sentences)
Increase international recruiting efforts
and employ 5 research analysts in the next
12 months.
The new hiring system would
allow applicants from around the
world to apply online, increasing
the number of international
applicants. It would enable the
recruiters to carefully monitor
the applications for these
EXAMPLE PROVIDED
Stage 1: Background and Organizational Analysis – 11/15/2017 v.4
2
positions, identify the necessary
research and analysis skills
needed, and screen resumes for
these key skills. Recruiters
could quickly view the number of
applicants and identify when
additional recruiting efforts are
needed to meet the objective.
Continue to increase CIC’s ability
to quickly provide high quality
consultants to awarded
contracts to best serve the
clients’ needs
Increase CIC’s competitive
advantage in the IT consulting
marketplace by increasing its
reputation for having IT
consultants who are highly
skilled in leading edge
technologies and innovative
solutions for its clients
D.
Decision Making – In the Information Systems (IS) course module (included in the Week
2 Learning Resources), you were introduced to the information requirements of various levels of
the organization. First, insert an introductory opening sentence for this section. Then, for each
of the management roles listed below, complete the table with the appropriate level (as
defined in the course module), an example of a specific decision supported by the Hiring
System to be made at that level, and what type of information from the hiring system would
be needed to support that decision. Think about what information the hiring system could
provide about applicants, etc. and then identify an example of a decision that might be made by
each level of management. A decision is a choice or conclusion that the management might
make about business operations or future planning. This is not about the decisions about
implementing a new technology solution or about general responsibilities of each role. (Provide
an introductory sentence then copy the table and insert information within.)
Role
Level as
defined in IS
Course
Module
Example of Possible
Decision Supported by
Hiring System
Example of
Information the Hiring
System Could Provide
to Support Your
Example Decision
Senior/Executive Managers
(Decisions made by the CEO
and the CFO at CIC
supported by the hiring
system.)
Middle Managers
(Decisions made by the
Director of HR and the
Manager of Recruiting
supported by the hiring
system.)
Stage 1: Background and Organizational Analysis – 11/15/2017 v.4
3
Operational Managers
(Decisions made by the line
managers in the
organization who are hiring
for their projects supported
by the hiring system.)
Formatting Your Assignment
Consider your audience – you are writing in the role of a CIC business analyst and your audience is CIC
and your boss, the CIO. Don’t discuss CIC as if the reader has no knowledge of the organization. Use
third person consistently throughout the report. In third person, the writer avoids the pronouns I, we,
my, and ours. The third person is used to make the writing more objective by taking the individual, the
“self,” out of the writing. This method is very helpful for effective business writing, a form in which facts,
not opinion, drive the tone of the text. Writing in the third person allows the writer to come across as
unbiased and thus more informed.
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In Stage 1, you are preparing the first part of a 4-stage report. Use the structure, headings, and
outline format provided here for your report.
Write a short concise paper: Use the recommendations provided in each area for length of
response. It’s important to value quality over quantity. Assignment should not exceed 4 pages
excluding title and reference pages.
Content areas should be double spaced; table entries should be single-spaced.
To copy a table: Move your cursor to the table, then click on the small box that appears at the
upper left corner of the table to highlight the table; right click and COPY the table; put the cursor in
your paper where you want the table and right click and PASTE the table.
Ensure that each of the tables is preceded by an introductory sentence that explains what is
contained in the table, so the reader understands why the table has been included.
Create a title page that includes: The company name, title of report, your name, Course and Section
# and date.
Use at least two resources with APA formatted citation and reference. Use at least one external
reference and one from the course content. Course content should be from the class reading
content, not the assignment instructions or case study itself. The final document should contain all
references from all stages appropriately formatted and alphabetized.
Begin a Reference Page for resources required for this assignment. Additional research in next
stages will be added to this as you build the report.
Running headers are not required for this report.
Compare your work to the Grading Rubric below to be sure you have met content and quality
criteria.
Submit your paper as a Word document, or a document that can be read in Word. Keep tables in
Word format – do not paste in graphics.
Your submission should include your last name first in the filename:
Lastname_firstname_Stage_1
Stage 1: Background and Organizational Analysis – 11/15/2017 v.4
4
GRADING RUBRIC:
Criteria
Introduction
Describes the
organization
and provides
an introduction
to the overall
Report
Strategy
How the
system will
support the
organization’s
strategy as
derived from
the case study
Competitive
Advantage
Explanation of
how the system
and its data
can be used for
competitive
advantage
Strategic
Objectives
Three
objectives
derived from
Strategic Goals
in Case Study
with
explanation of
how new hiring
system would
help achieve.
DecisionMaking
Types of
decisions
supported by
90-100%
80-89%
70-79%
60-69%
< 60% Far Above Standards 9-10 Points Above Standards Meets Standards Below Standards 8.5 Points 7.5 Points 6.5 Points Well Below Standards 0-5 Points The introduction is very effective; is clear, logical, derived from the Case Study; and demonstrates a sophisticated level of writing. 18-20 Points The introduction is clear, logical, and derived from the Case Study. The introduction is adequate, and is derived from the Case Study. The introduction is not clear, logical and/or derived from the Case Study. The introduction is not included, or demonstrates little effort. 16-17 Points 14-15 Points 12-13 Points 0-11 Points The explanation is clear, logical and fully supported using a sophisticated level of writing. The explanation is clear, logical and supported. The explanation is provided and supported. The explanation is not clear, logical and/or supported. The explanation is not included or demonstrates little effort. 0-8 Points 13-15 Points 12.75 Points 10-11 Points 9 Points Clear, complete, logical, derived from the Case Study, and demonstrates sophisticated analysis and writing. Complete and accurate; derived from the case study, demonstrates analysis and effective writing. 12.75 Points Explanation is provided and related to the Case Study, may lack specifics and/or clear logic. Explanation is not clear, logical and/or supported. 10-11 Points 9 Points 0-8 Points Objectives are clear, measurable and time-bound and are strongly and fully explained using a sophisticated level of writing. Objectives are clear, measurable and time-bound, and are clearly explained. Objectives are somewhat clear, measurable and time-bound, and are explained. Objectives are not clear, measurable and/or timebound, and/or are not explained. Too few objectives are presented, are not explained or exhibit little effort. 13-15 Points 12.75 Points 10-11 Points 9 Points 0-8 Points Identified correctly and explained and are derived from the Case Study. Not all provided; and/or are not correct and/or not Very incomplete or missing. 13-15 Points Identified correctly and fully, clearly and logically explained; are Identified correctly and clearly and logically Stage 1: Background and Organizational Analysis – 11/15/2017 v.4 Possible Points 10 20 15 Missing or extremely incomplete or inaccurate. 15 15 5 the system for each of the three levels of the organization Research Two or more sources--one source from within the IFSM 300 course content and one external (other than the course materials) Format Uses outline format provided; includes Title Page and Reference Page derived from the Case Study; and demonstrate sophisticated analysis and writing. 9-10 Points explained; are derived from the Case Study; and demonstrate analysis and effective writing. 8.5 Points derived from the Case Study. 7.5 Points 6.5 Points 0-5 Points Required resources are incorporated and used effectively. Sources used are relevant and timely and contribute strongly to the analysis. References are appropriately incorporated and cited using APA style. At least two sources are incorporated and are relevant and somewhat support the analysis. References are appropriately incorporated and cited using APA style. Only one resource is used and properly incorporated and/or reference(s) lack correct APA style. A source may be used, but is not properly incorporated or used, and/or is not effective or appropriate; and/or does not follow APA style for references and citations. No course content or external research incorporated; or reference listed is not cited within the text. 13-15 Points 12.75 Points 10-11 Points 9 Points 0-8 Points Well organized and easy to read. Very few or no errors in sentence structure, grammar, and spelling; doublespaced, written in third person and presented in a professional format. Effective organization; has few errors in sentence structure, grammar, and spelling; doublespaced, written in third person and presented in a professional format. Some organization; may have some errors in sentence structure, grammar and spelling. Report is double spaced and written in third person. Not well organized, and/or contains several grammar and/or spelling errors; and/or is not double-spaced and written in third person. Extremely poorly written, has many grammar and/or spelling errors, or does not convey the information. 10 15 TOTAL Points Possible Stage 1: Background and Organizational Analysis – 11/15/2017 v.4 100 6 Chesapeake IT Consultants Chesapeake IT Consultants (CIC) is a successful Information Technology consulting services firm that utilizes proven IT and management methodologies to achieve measurable results for its customers. Its customer base includes small to mid-tier businesses, non-profit organizations and governmental agencies at the local, state and federal levels. CIC feels strongly that its success is dependent on the combination of the talent of its IT consultants, the best practices CIC employs, and a dedication to delivering truly beneficial IT solutions to their clients. Corporate Profile Corporate Name: Chesapeake IT Consultants, Inc. Founded: May 2004 Headquarters: Baltimore, Maryland Satellite Locations: Herndon, Virginia; Bethesda, Maryland Number of Employees: 400 Total Annual Gross Revenue: $80,000,000 President and Chief Executive Officer (CEO): Alvin Morrison Business Areas CIC provides consulting services in the following areas: • Business Process Consulting - Business process redesign, process improvement • IT Consulting - IT strategy, analysis, planning, system development, implementation, and network support • IT Outsourcing Consulting – Requirements analysis; vendor evaluation, due diligence, selection and performance management; Service Level Agreements Business Strategy CIC's business strategy is to provide extraordinary consulting services and recommendations to its customers by employing highly skilled consultants and staying abreast of new business concepts and technology and/or developing new business concepts and best practices of its own. Excerpt from the CIC Strategic Business Plan CIC Case Study 11/15/2017 rev. 4 1 While the complete strategic plan touches on many areas, below is an excerpt from CIC’s latest Strategic Business Plan that identifies a few of CIC's Goals. Goal 1: Increase CIC Business Development by winning new contracts in the areas of IT consulting. Goal 2: Build a cadre of consultants internationally to provide remote research and analysis support to CIC’s onsite teams in the U. S. Goal 3: Continue to increase CIC’s ability to quickly provide high quality consultants to awarded contracts to best serve the clients’ needs. Goal 4: Increase CIC’s competitive advantage in the IT consulting marketplace by increasing its reputation for having IT consultants who are highly skilled in leading edge technologies and innovative solutions for its clients. Current Business Environment CIC provides consultants on-site to work with its clients, delivering a wide variety of IT-related services. CIC obtains most of its business through competitively bidding on Requests for Proposals issued by business, government and non-profit organizations. A small but growing portion of its business is through referrals and follow-on contracts from satisfied clients. CIC anticipates it will win two large contracts in the near future and is preparing proposals for several other large projects. CIC, as a consulting company, relies on the quality and expertise of its employees to provide the services needed by the clients. When it is awarded a contract, the customer expects CIC to quickly provide the consultants and begin work on the project. CIC, like other consulting companies, cannot afford to carry a large number of employees that are not assigned to contracts. Therefore, they need to determine the lik ... Purchase answer to see full attachment

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