business case assigment #3

The business will be a local small coffee shop. The name will be Pop’s Cup o’ Joe. You can improvise regarding numbers and also the time the business is been open. the team want me to include the different between CRM and ERP. https://resources.workfront.com/project-management…, https://www.crmswitch.com/crm-value/understanding-… on the attachment the first two pages do not worry. This could be something very simple not need to be to many pages. It should be a team work but I maybe someone on the team can be behind and I can be ahead to make sure the work could be done.
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Project Name
Business Case
Prepared For
Name and Title or Department/Division
Month DD, YYYY
V1.0
Prepared By:
Name
Title
Contributors:
Name or Group
Organization and Title
Name or Group
Organization and Title
Name or Group
Organization and Title
Name or Group
Organization and Title
Approval Section
Submitted By
Signature in this section provides approval to request the project approval.
Date
Initiated By:
Name/Role/Department
Sponsored By:
Name/Department
Department Manager:
Name/Department
Division Manager:
Name/Department
Department/Division Governance Committee Approval:
(Signature in this section provides approval for the project to begin as described: If applicable)
Approved By
Signature in this section provides approval to initiate the project.
Date
Name
Organization or Department and Title
Name
Organization or Department and Title
Name
Organization or Department and Title
Name
Organization or Department and Title
2
Table of Contents
Executive Summary ……………………………………………………………………………….. 4
Problem Statement ………………………………………………………………………………… 4
Recommended Solution …………………………………………………………………………. 4
Alternative Solutions ……………………………………………………………………………… 4
Primary……………………………………………………………………………………………………………. 4
Secondary (If applicable) …………………………………………………………………………………… 4
Additional (If applicable) …………………………………………………………………………………… 4
Strategic Alignment ……………………………………………………………………………….. 4
Business Strategy ……………………………………………………………………………………………… 4
Technology Strategy (If applicable) ……………………………………………………………………. 4
Milestones …………………………………………………………………………………………….. 4
Schedule ………………………………………………………………………………………………………….. 4
Benefit Analysis …………………………………………………………………………………….. 5
Direct Benefits …………………………………………………………………………………………………. 5
Indirect Benefits ……………………………………………………………………………………………….. 5
Budget Summary …………………………………………………………………………………… 5
Payback Period (If applicable) ……………………………………………………………………………. 5
Feasibility Summary ………………………………………………………………………………. 6
Resource Feasibility ………………………………………………………………………………………….. 6
Fiscal Feasibility ………………………………………………………………………………………………. 6
Business Impact Analysis ………………………………………………………………………. 6
3
Executive Summary
(Provide descriptive overview of the initiative to be reviewed by the Governance committee. This
would describe the problem and proposed solution in high level terms)
Problem Statement
(Describe the issue to be resolved)
Recommended Solution
(Describe the recommended solution to the problem)
Alternative Solutions
(Describe alternatives to your recommended solution that have been researched and evaluated)
Primary
Secondary (If applicable)
Additional (If applicable)
Strategic Alignment
(Explain how this proposed solution aligns with the strategic initiatives – County, Departmental,
etc. See county strategic initiatives at; SC Strategic Initiatives )
Business Strategy
Technology Strategy (If applicable)
Milestones
Schedule
Milestones
Dates
4
Page 5 of 6
Benefit Analysis
(Define any return on investments, earned value, or benefits of this proposed solution)
Direct Benefits
Indirect Benefits
Budget Summary
(Provide an estimated budget within -25% to +75% Rough Order of Magnitude, ROM)
Personal Services Expense
Estimated
Labor
Operating Expense
Asset
Capital Improvement Expense
Asset
Payback Period (If applicable)
(Provide a financial breakdown of any return on investment and a tentative schedule)
Year 1
Year 2
Year 3
Year 4
Year 5
Cost
Gains
Totals
Page 5 of 6
Feasibility Summary
(Describe how this initiative can be achieved including resource allocation, financial availability
and any other contributing factors)
Resource Feasibility
Fiscal Feasibility
Other Feasibility
Business Impact Analysis
(Rank impact severity with “0” being the lowest and “5” being the highest)
Operational Impact
Impact Area
Severity (0-5)
Community Response
Customer Service
Departments
Fiscal
Legislation/Regulatory
Resources
Other
Describe Operational Impact
(Describe how this initiative impacts the specific operations in the above areas)
Business Process Impact
(Describe and rank the processes this initiative will impact)
Process Name
Process Description
Severity (0-5)
6

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