Communicating in Business Exam

Hello! I have to to the online exam include 15 questions and I did 2 questions so far.So, Basically I need help in 13 questions.It does not require how long.Please just take a look and complete it.Open Book in order to answer: Business Communication: Process & Product, 8th Edition, Guffey, M. E. & Loewy, D.I have attached question below.Thanks you!
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5/2/2018
Take Test: Exam 2: Units 3 and 4 – [SP-18] MGMT-3315-W01…
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Take Test: Exam 2: Units 3 and 4
Take Test: Exam 2: Units 3 and 4
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QUESTION 1
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Using the checklist on page 211 write a short email to your team to introduce casual dress Fridays during summer months only. This still
must be professional and follow suggested checklist. Include Subject, Opening, Body, and Closing.
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QUESTION 2
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What are the 6 “Do’s” for professional use of social media according to chapter 7?
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save and– submit.
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5/2/2018
Take Test: Exam 2: Units 3 and 4 – [SP-18] MGMT-3315-W01…
1. Learn your company’s rules
2. Avoid sending personal emails, instant message or texts from work
3. Separate work and personal data
4. Be careful when blogging, tweeting, or posting on social network sites
5. Keep sensitive information private
6. Stay away from pornography, sexually explicit jokes, or inappropriate screen savers.
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QUESTION 3
10 points
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Using Figure 8.5 respond to the “post” below using the guidelines provided
“I had the enchiladas, one beef, one cheese. They were ok, nothing to die for. At least they weren’t sopping with orange grease like a lot of
South Texas enchiladas. The prices were pretty high for Mexican food. You are charging national chain prices and aren’t that established,
kinda cocky if you ask me.”
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QUESTION 4
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When writing goodwill messages, what are the 5 S’s that the author suggests?
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1. Sel?ess
2. Speci?c
3. Sincere
4. Spontaneous
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QUESTION 5
10 points
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10 points
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Using Figure 9.6 Correct the apology written below “We are sorry you were dissatis?ed but that is our policy”
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QUESTION 6
Using the checklist on page 313 what are the steps taken for conveying negative news. For each of the 5 categories, write what YOU Think
the bullet points mean (DON’T just give me the title)
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QUESTION 7
What is the major di?erence between Informational Reports and Analytical Reports
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QUESTION 8
10 points
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10 points
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Using ?gure 11.5 what are the Use, E?ect and Characteristics in the formal writing style? (Summarize, do not repeat word for word)
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QUESTION 9
Using ?gure 11. 7 What types of questions might you ask for background information? (Summarize, do not repeat word for word). What
sources would you look for to ?nd background information?
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QUESTION 10
What are the top ten tips for designing better documents (Summarize data, do not write word for word)
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QUESTION 11
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If you were the Chief Information O?cer for Shazam Music and wanted to send customers a monthly progress report, what information
would you include? (Use Progress and Interim Reports section, pg 437-439)
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QUESTION 12
According to Figure 13.1, What are the components of a Formal Proposal and how do they di?er from informal?
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QUESTION 13
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Take Test: Exam 2: Units 3 and 4 – [SP-18] MGMT-3315-W01…
Using ?gure 14.1 what type of delivery style would you use for each of the 4 types of audiences mentioned? (Use your own words, do not
use world for word) PROVIDE an example of where you would encounter that type of audience
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QUESTION 14
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In your opinion, what presentation tools do you think make the most impact when doing a formal presentation? What about an Informal
presentation? (Think about the di?erent types of presentations out there..this is an Opinion answer)
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