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ISOL 533 – Information Security and Risk Management
University of the Cumberlands
NOTE: BEFORE TURNING THIS IN, REMOVE THE HIGHLIGHTED TEXT.
Task 1. Complete the BIA table below and use it for the remainder of the assignment. You may want
to review your Lab #07 assignment where you developed a BIA table. Information needed to create the
Business Functions and Processes below are in the “Project Management Plan” scenario and the
“Project Health Network Visual”. Hint: look at the processes that go from the customers and into the
systems/applications in the “Project Health Network Visual”.
Business Function or Process
Business
Recovery IT Systems/Apps
Impact
Time
Infrastructure Impacts
Factor
Objective
ISOL 533 – Information Security and Risk Management
University of the Cumberlands
Task 1: Business Impact Analysis – extracts from the Boiler Plate
1.
Overview
This Business Impact Analysis (BIA) is developed as part of the contingency planning process for the
HNetExchange Message system, HNetConnect Directory system and HNetPay Payment system. It was
prepared for Health Network, Inc (Health Network).
2.
System Description

3.1.1
Identify Outage Impacts and Estimated Downtime
Estimated Downtime
The table below identifies the MTD, RTO, and RPO for the organizational business processes that rely on
the HNetExchange Message system, HNetConnect Directory system and HNetPay Payment system.

Mission/Business Process
For HNetExchange
MTD
RTO
RPO
Mission/Business Process
For HNetConnect
MTD
RTO
RPO
Mission/Business Process
For HNetPay
MTD
RTO
RPO
ISOL 533 – Information Security and Risk Management
University of the Cumberlands
Task 2: Business Continuity Plan – extracts from the Boiler Plate

EMERGENCY MANAGEMENT STANDARDS
Data backup policy
Full and incremental backups preserve corporate information assets and should be performed on a
regular basis for audit logs and files that are irreplaceable, have a high replacement cost, or are
considered critical. Backup media should be stored in a secure, geographically separate location from
the original and isolated from environmental hazards.
Department-specific data and document retention policies specify what records must be retained and
for how long. All organizations are accountable for carrying out the provisions of the instruction for
records in their organization.
IT follows these standards for its data backup and archiving:
Tape retention policy
Backup media is stored at locations that are secure, isolated from environmental hazards, and
geographically separate from the location housing the system.
Billing tapes
•
•
•
Tapes greater than three years old are destroyed every six months.
Tapes less than three years old must be stored locally off-site.
The system supervisor is responsible for the transition cycle of tapes.
System image tapes
•
•
•
A copy of the most current image files must be made at least once per week.
This backup must be stored offsite.
The system supervisor is responsible for this activity.
Off-site storage procedures
• Tapes and disks, and other suitable media are stored in environmentally secure facilities.
• Tape or disk rotation occurs on a regular schedule coordinated with the storage vendor.
Access to backup databases and other data is tested annually
ISOL 533 – Information Security and Risk Management
University of the Cumberlands
Task 3: Disaster Recovery Plan – extracts from the Boiler Plate

DISASTER RECOVERY PLAN FOR
OVERVIEW
PRODUCTION SERVER
IT INFRASTRUCTURE
Location: Enter location
Provide details on what systems, applications, databases and
equipment are involved.
BACKUP STRATEGY FOR
SYSTEM ONE
DAILY / MONTHLY /
QUARTERLY
Choose which strategy on the left is use.

DISASTER RECOVERY
PROCEDURE
RISK #1: LOSS OF
COMPANY DATA DUE TO
HNETPAY HARDWARE
REMOVED FROM
PRODUCTION SYSTEMS.
Provide details
RISK #2: LOSS OF
CUSTOMERS DUE TO
PRODUCTION OUTAGES.
Provide details
ISOL 533 – Information Security and Risk Management
University of the Cumberlands
DISASTER RECOVERY PLAN FOR
OVERVIEW
PRODUCTION SERVER
IT INFRASTRUCTURE
Location: Enter location
Provide details on what systems, applications, databases and
equipment are involved.
BACKUP STRATEGY FOR
SYSTEM ONE
DAILY / MONTHLY /
QUARTERLY
Choose which strategy on the left is use.

DISASTER RECOVERY
PROCEDURE
RISK #1: LOSS OF
COMPANY DATA DUE TO
HNETCONNECT
HARDWARE REMOVED
FROM PRODUCTION
SYSTEMS.
Provide details
RISK #2: LOSS OF
CUSTOMERS DUE TO
PRODUCTION OUTAGES.
Provide details
ISOL 533 – Information Security and Risk Management
University of the Cumberlands
DISASTER RECOVERY PLAN FOR
OVERVIEW
PRODUCTION SERVER
IT INFRASTRUCTURE
Location: Enter location
Provide details on what systems, applications, databases and
equipment are involved.
BACKUP STRATEGY FOR
SYSTEM ONE
DAILY / MONTHLY /
QUARTERLY
Choose which strategy on the left is use.

SYSTEM DISASTER
RECOVERY PROCEDURE
RISK #1: LOSS OF
COMPANY DATA DUE TO
HNETEXCHANGE
HARDWARE REMOVED
FROM PRODUCTION
SYSTEMS.
Provide details
RISK #2: LOSS OF
CUSTOMERS DUE TO
PRODUCTION OUTAGES.
Provide details
ISOL 533 – Information Security and Risk Management
University of the Cumberlands
Task 4: Computer Incident Response Team Plan – extracts from the Boiler Plate

Appendix A – Incident Response Worksheet
Preparation:
What tools, applications, laptops, and communication devices were needed to address the Computer
Incident Response for this specific breach?
Identification: When an incident is reported, it must be identified, classified, and documented. During
this step, the following information is needed:
•
Identify the nature of the incident
o What Business Process was impacted
o What threat was identified
o What weakness was identified
o What risk was identified
o What was the Risk Factor/Impact of the incident
o What was the RTO, MTD and RPO assigned to the business process
o What hardware, software, database and other resource were impacted
Containment: The immediate objective is to limit the scope and magnitude of the computer/securityrelated incident as quickly as possible, rather than allow the incident to continue to gain evidence for
identifying and/or prosecuting the perpetrator.
•
What needs to be done to limit the scope of the incident
Eradication: The next priority is to remove the computer/security-related incident or breach’s effects.
•
What needs to be done to mitigate the risk of the incident
Recovery: Recovery is specific to bringing back into production those IT systems, applications, and
assets that were affected by the security-related incident.
•
What needs to be done to recover the IT systems
o What procedures need to be used and are they covered in the Disaster Recovery Plan
o Would the Business Continuity Plan be executed in response to this incident
o Would any issues be identified that would lead to updates to the BIA, BCP or DR plans.
ISOL 533 – InfoSecurity & Risk Management
University of The Cumberlands
Computer Incident Response Team Plan
Purpose
This plan was developed for Health Network, Inc. (Health Network) and it is classified as the confidential
property of that entity. Due to the sensitive nature of the information contained herein, this plan is
available only to those persons who have been designated as members of one or more incident
management teams, or who otherwise play a direct role in the incident response and recovery processes .
Policy
This document discusses the steps taken by the Computer Incident Response Team during an incident.
1) The person who discovers the incident will call the IT Incident Response department.
2) The IT Incident Response department will create a ticket in the Incident Response database and
document:
a) The name of the caller.
b) Time of the call.
c) Contact information about the caller.
d) The nature of the incident.
e) What equipment or persons were involved?
f) Location of equipment or persons involved.
g) How the incident was detected.
h) When the event was first noticed that supported the idea that the incident occurred.
Incidents will be classified as either Physical or Electronic. The security department will
handle all Physical incidents. The IT department will handle all Electronic incidents.
3) If the incident is validated, the IT Incident Response department will contact the following offices,
as appropriate, with details from the Incident Response database, to ensure they are aware of the
incident:
a) Incident Response manager (via both email and phone messages)
b) The security department (via both email and phone messages)
c) LAN/WAN and Intrusion detection monitoring personnel (via phone)
d) Affected system administrator (via phone)
e) Affected database administrator (via phone)
4) The Incident Response department will research the Incident knowledge-base and add the
following to the Incident Response ticket:
a) Is the equipment affected classified as business critical?
b) The Risk Factor/Impact and RTO of the systems affected?
c) Name of system being targeted, along with operating system, IP address, and location.
d) IP address and any information about the origin of the attack.
ISOL 533 – InfoSecurity & Risk Management
University of The Cumberlands
Computer Incident Response Team Plan
5) The Incident Response manager will determine which response teams will be mobilized and
contact the IT Incident Response department to have them contact the team members.
6) The contacted Response Team members will meet or discuss the situation over the telephone
and determine a response strategy.
a) Is the incident real or perceived?
b) Is the incident still in progress?
c) What data or property is threatened and how critical is it?
d) What is the impact on the business should the attack succeed? Critical, Major, Minor?
e) What system or systems are targeted, where are they located physically and on the
network?
f) Is the incident inside the trusted network?
g) Is the response urgent?
h) Can the incident be quickly contained?
i) Will the response alert the attacker and if so, how will the response proceed?
j) What type of incident is this? Example: virus, worm, intrusion, abuse, damage.
7) The Response Team lead will update the Incident Response ticket. The incident will be
categorized into the highest applicable level of one of the following categories:
a) Category one – A threat to public safety or life.
b) Category two – A threat to sensitive data
c) Category three – A threat to computer systems
d) Category four – A disruption of services
8) Response Team members will follow one of the established Incident Response procedures (if a
procedure does not exist, the Response Team will develop and document the new procedure).
The following procedures are currently active.
a) Worm response procedure
b) Virus response procedure
c) System failure procedure
d) Active intrusion response procedure – Is critical data at risk?
e) Inactive Intrusion response procedure
f) System abuse procedure
g) Property theft response procedure
h) Website denial of service response procedure
i) Database or file denial of service response procedure
j) Spyware response procedure.
If a new procedure is developed, it will be forwarded to the Incident Response manager once the
incident is resolved so the manager may add it to this document.
ISOL 533 – InfoSecurity & Risk Management
University of The Cumberlands
Computer Incident Response Team Plan
9) Response Team members will use forensic techniques, including reviewing system logs, looking
for gaps in logs, reviewing intrusion detection logs, and interviewing witnesses and the incident
victim to determine how the incident was caused. Only authorized personnel should be
performing interviews or examining evidence, and the authorized personnel may vary by situation
and the organization.
10) Response Team members will recommend changes to the Response Team manager to prevent
the occurrence from happening again or infecting other systems.
11) Response Team members will restore the affected system(s) to the uninfected state. They may
do any or more of the following:
a) Re-install the affected system(s) from scratch and restore data from backups if
necessary. Preserve evidence before doing this.
b) Make users change passwords if passwords may have been sniffed.
c) Be sure the system has been hardened by turning off or uninstalling unused services.
d) Be sure the system is fully patched.
e) Be sure real time virus protection and intrusion detection is running.
f) Be sure the system is logging the correct events and to the proper level.
12) Response Team members will update the ticket with the following:
a) How the incident was discovered.
b) The category of the incident.
c) How the incident occurred, whether through email, firewall, etc.
d) Where the attack came from, such as IP addresses and other related information about
the attacker.
e) What the response plan was.
f) What was done in response?
g) Whether the response was effective.
13) Response Team members will:
a) Make copies of logs, email, and other communication
b) Update the ticket with a list of all witnesses
c) Will keep evidence as long as necessary to complete prosecution and beyond in case of
an appeal.
14) The Response Team manager will notify the police and other appropriate agencies if prosecution
of the intruder is possible.
15) The Response Team manager will assess the damage to the organization and estimate both the
damage cost and the cost of the containment efforts.
16) The Response Team manager will review the response, update policies, and take preventative
steps so the intrusion can’t happen again.
a) Consider whether an additional policy could have prevented the intrusion.
ISOL 533 – InfoSecurity & Risk Management
University of The Cumberlands
Computer Incident Response Team Plan
b) Consider whether a procedure or policy was not followed which allowed the intrusion, and
then consider what could be changed to ensure that the procedure or policy is followed in
the future.
c) Was the incident response appropriate? How could it be improved?
d) Was every appropriate party informed in a timely manner?
e) Were the incident-response procedures detailed and did they cover the entire situation?
How can they be improved?
f) Have changes been made to prevent a re-infection? Have all systems been patched,
systems locked down, passwords changed, anti-virus updated, email policies set, etc.?
g) Have changes been made to prevent a new and similar infection?
h) Should any security policies be updated?
i) What lessons have been learned from this experience?
ISOL 533 – InfoSecurity & Risk Management
University of The Cumberlands
Computer Incident Response Team Plan
Appendix A – Incident Response Worksheet
Complete this worksheet for any reported incidents
Preparation:
What tools, applications, laptops, and communication devices were needed to address the Computer
Incident Response for this specific breach?
Identification: When an incident is reported, it must be identified, classified, and documented. During
this step, the following information is needed:
?
Identify the nature of the incident
o What Business Process was impacted
o What threat was identified
o What weakness was identified
o What risk was identified
o What was the Risk Factor/Impact of the incident
o What was the RTO, MTD and RPO assigned to the business process
o What hardware, software, database and other resource were impacted
Containment: The immediate objective is to limit the scope and magnitude of the computer/securityrelated incident as quickly as possible, rather than allow the incident to continue to gain evidence for
identifying and/or prosecuting the perpetrator.
?
What needed to be done to limit the scope of the incident
Eradication: The next priority is to remove the computer/security-related incident or breach’s effects.
?
What was done to mitigate the risk of the incident
Recovery: Recovery is specific to bringing back into production those IT systems, applications, and
assets that were affected by the security-related incident.
?
What was done to recover the IT systems
o What procedures were used and were they covered in the Disaster Recovery Plan
o Was the Business Continuity Plan executed in response to this incident
o Were any issues identified that would lead to updates to the BIA, BCP or DR plans.
ISOL 533 – Information Security and Risk Management
University of the Cumberlands
DISASTER RECOVERY PLAN
Information Technology Statement of Intent
This document delineates Health Network, Inc. (Health Network) policies and procedures for
technology disaster recovery, as well as our process-level plans for recovering critical technology
platforms and the telecommunications infrastructure. This document summarizes our
recommended procedures. In the event of an actual emergency situation, modifications to this
document may be made to ensure physical safety of our people, our systems, and our data.
Our mission is to ensure information system uptime, data integrity and availability, and
business continuity.
Policy Statement
Corporate management has approved the following policy statement:
?
?
?
?
?
?
The company shall develop a comprehensive IT disaster recovery plan.
A formal risk assessment shall be undertaken to determine the requirements for the disaster
recovery plan.
The disaster recovery plan should cover all essential and critical infrastructure elements,
systems and networks, in accordance with key business activi …
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