Conflict Resolution

Assignment 2 Grading CriteriaMaximum PointsExplained difference between conflict and competition.16Explained instances where competition is healthy in a business environment.16Described situation where competition could lead to conflict and might not be healthy.16Recommended methods and leadership techniques to resolve conflict using “best case” scenario.16Used illustrative examples from your personal experiences and authoritative resources demonstrating in-depth analysis and research.16Wrote in a clear, concise, and organized manner; demonstrated ethical scholarship in accurate representation and attribution of sources; displayed accurate spelling, grammar, and punctuation.20Total:100
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Conflict Resolution
Conflict resolution is a necessary skill for any manager or leader. In this
assignment, you will examine the difference between conflict and
competition. You will also explore ways of determining when conflict
resolution is necessary and explain ways to resolve conflict.
Research the role of conflict and competition using your textbook, and
the Internet. Select two resources for use in this assignment. Reflect on
your experiences with conflict. If you have no business-related
experiences with conflict, apply your personal experiences to a
common workplace situation.
Review the following video:
•
Ury W. (2010, October). The walk from “no” to “yes” [Video File]. TED
Conferences, LLC. Retrieved
from http://www.ted.com/talks/william_ury.html
Using the selected resources and examples from your experiences
respond to the following:
•
•
•
•
•
•
Explain the difference between conflict and competition.
Describe a situation where competition is healthy. How does that relate
to a business environment?
Describe a situation where competition could lead to conflict and
might not be healthy.
What methods could you use to resolve the conflict?
What leadership techniques would you use to resolve a conflict?
In resolving conflict, use an example to describe a “best case” scenario.
Give reasons in support of your assertions. Be sure to reference your
selected resources and examples from your experiences.
Write a 3–4-page paper in Word format. Apply APA standards to
citation of sources.

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