Respond by critiquing at least two of your colleagues postings on two different days using elements of the communication process and recommend additional strategies to overcome the barriers. If you think other factors may have contributed to the situation, provide an analysis with the support of literature. Sullivan & Decker (2009), defined Communication as the complex, ongoing, dynamic process in which the participants simultaneously create shared meaning in an interaction. The goal of communication is to approach, as closely as possible, a common understanding of the message sent and the other one received. A barrier that I have experienced in my nursing role as the hospice nurse was giving an educational session on what is hospice care to nonspeaking English patient and family. This patient only spoke other languages such as Spanish, Irish, Arabic, and French, and did not have an interpreter nor a family member that spoke English.COMMUNICATION BARRIERS Marquis & Huston (2015) states that the communication process provides a definition of communication as the exchange of thoughts, messages, or information, by speech, signals, writing, or behavior. Communication can also occur on at least two levels: verbal and nonverbal. Communication begins the moment that two or more people become aware of each others presence (p.438). The elements of the communication process include the internal and external climate of the sender, the written, nonverbal and verbal of the message and the internal and external climate of the receiver. In all communication, there is a sender a receiver and a message. There is also a mode or medium in which the message was sent, such as spoken written or verbal. The internal climate includes the values and stress levels between the sender and the receiver. The external climate includes the status and authority as barriers to the manager (Marquis & Huston, 2015). The communication challenges that I encountered were that the patient did not speak English and only speaks foreign language, there ware no interpreters in the house that would be available to communicate between us, and was not sure if the interpreter line has someone available to speak that particular language.(I.e to get an interpreter that speaks french is always very difficult) Being that I am by myself at patients home I must establish my role of communication as a leader.Strategies for Effective Communication According to Sullivan & Decker (2009), Successful leaders are able to persuade others and enlist their support. The most effective means of persuasion is the leaders personal characteristics. Competence, assertiveness, consideration, and respect promote trustworthiness and credibility. A participative leader is seen as a careful listener who is open, frank, trustworthy, and informative (p.126). The strategies that I normally used in that situations was establishing a friendly smile and eye contact while the patient was listening. I also asked for the assistance of the interpreter over the phone and was able to get an interpreter that speaks the language that I need help with and also speaks English on the phone. I was able to have effective communication with them due to the interpreter relating information to them and they were able to answer and ask questions as well. I also had many educational handouts and brochures about hospice care that was written in other languages. Through the service of the interpreter, I was able to know the content of the instruction, get positive attention, give clear and concise instructions and education, verify through feedback that they understand the purpose of hospice care and signed the consent to start the hospice care. Those patients ware satisfied with the hospice care education that I provided and returned with exceptional results.
Why Work with Us
Top Quality and Well-Researched Papers
We always make sure that writers follow all your instructions precisely. You can choose your academic level: high school, college/university or professional, and we will assign a writer who has a respective degree.
Professional and Experienced Academic Writers
We have a team of professional writers with experience in academic and business writing. Many are native speakers and able to perform any task for which you need help.
Free Unlimited Revisions
If you think we missed something, send your order for a free revision. You have 10 days to submit the order for review after you have received the final document. You can do this yourself after logging into your personal account or by contacting our support.
Prompt Delivery and 100% Money-Back-Guarantee
All papers are always delivered on time. In case we need more time to master your paper, we may contact you regarding the deadline extension. In case you cannot provide us with more time, a 100% refund is guaranteed.
Original & Confidential
We use several writing tools checks to ensure that all documents you receive are free from plagiarism. Our editors carefully review all quotations in the text. We also promise maximum confidentiality in all of our services.
24/7 Customer Support
Our support agents are available 24 hours a day 7 days a week and committed to providing you with the best customer experience. Get in touch whenever you need any assistance.
Try it now!
How it works?
Follow these simple steps to get your paper done
Place your order
Fill in the order form and provide all details of your assignment.
Proceed with the payment
Choose the payment system that suits you most.
Receive the final file
Once your paper is ready, we will email it to you.
No need to work on your paper at night. Sleep tight, we will cover your back. We offer all kinds of writing services.
No matter what kind of academic paper you need and how urgent you need it, you are welcome to choose your academic level and the type of your paper at an affordable price. We take care of all your paper needs and give a 24/7 customer care support system.
Admission Essays & Business Writing Help
An admission essay is an essay or other written statement by a candidate, often a potential student enrolling in a college, university, or graduate school. You can be rest assurred that through our service we will write the best admission essay for you.
Our academic writers and editors make the necessary changes to your paper so that it is polished. We also format your document by correctly quoting the sources and creating reference lists in the formats APA, Harvard, MLA, Chicago / Turabian.
If you think your paper could be improved, you can request a review. In this case, your paper will be checked by the writer or assigned to an editor. You can use this option as many times as you see fit. This is free because we want you to be completely satisfied with the service offered.