Simulation Case Study: Phoenix Boutique Hotel Group

IF YOU CAN HAVE IT DONE BEFORE 11:45 PM CST, I WILL PAY YOU $100. I JUST NEED SOMETHING TO TURN IN.Quantitative Methods:Review “Simulation Case Study: Phoenix Boutique Hotel Group” (ATTACHED) for this topic’s case study, in which you provide guidance to Phoenix Boutique Hotel Group (PBHG) founder Bree Bristowe.***i HAVE CREATED a simulation model, I NEED A 500-750-word recommendation for Bristowe’s best course of action. Explain your model and the rationale for your recommendations.*** THIS IS WHAT I NEED.Prepare the assignment according to the guidelines found in the APA Style Guide.This assignment uses a rubric. Please review the rubric (ATTACHED) prior to beginning the assignment to become familiar with the expectations for successful completion.You are required to submit this assignment to Turnitin.
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Arrival Interval Distribution
Random
Number Lower
Limit
Probability
0,13
0
0,23
11
0,27
32
0,19
54
0,15
74
0,09
90
Service Time Distribution
Random
Number Lower
Limit
Probability
0,19
0
0,17
20
0,16
39
0,15
57
0,11
74
0,08
87
0,03
97
Customer Number
1
2
3
4
5
6
7
8
9
10
11
Random Number
17
76
86
20
44
36
99
50
16
60
31
Range
Upper
Limit
Arrival Gap
Minute
10
31
53
73
89
99
1
2
3
4
5
6
Range
Upper
Limit
Service Time
(minutes)
19
38
56
73
86
96
99
1
2
3
4
5
6
7
Arrival Gap Random Number
2
5
5
2
3
3
6
3
2
4
2
66
97
52
52
10
53
66
12
86
82
59
Service Time
4
7
3
3
1
3
4
1
5
5
4
Arrive Time
Summary for This Trial Run
max
0
2
7
12
14
17
20
26
29
31
35
37
12
13
14
15
58
98
74
54
4
6
5
4
24
17
66
28
2
1
4
2
41
47
52
56
Service Start Service End Time in System Time on Hold Time Server Idle Percent Utilization
Summary for This Trial Run Average:
3,266666667
3
0,733333333
92%
maximums
7
7
8
0
2
6
4
0
2
14
21
7
7
8
15
18
3
3
-6
17
20
3
3
-1
18
19
1
1
-2
23
26
3
3
4
30
34
4
4
4
30
31
1
1
-4
36
41
5
5
5
40
45
5
5
-1
41
45
4
4
-4
43
48
56
58
45
49
60
60
2
1
4
2
2
1
4
2
-2
3
7
-2
Simulation Case Study: Phoenix Boutique Hotel Group
1
Unsatisfactory
0.00%
70.0 %Content
10.0 %Simulation
Model
2
Less than
Satisfactory
74.00%
3
Satisfactory
79.00%
4
Good
87.00%
5
Excellent
100.00%
The simulation The simulation The simulation The simulation The simulation
model is highly model is
model is
model is
model is clear
inaccurate,
incomplete or
reasonable for appropriate for and purposefully
unable to be
unreasonable for the task.
the task.
chosen for the
understood in its the task.
task.
format, or
omitted.
20.0 %Explanation The explanation The explanation The explanation The explanation The explanation
of the Simulation
of the simulation of the simulation of the simulation of the simulation of the simulation
Model
model is
model is
model is
model is clear
model is
incomprehensible irrelevant or
understandable and logical.
substantial and
or omitted.
illogical.
and adequate.
thoughtful.
20.0
The
The
The
The
The
%Recommendations recommendations recommendations recommendations recommendations recommendations
for the Best Course for the best
for the best
for the best
for the best
for the best
of Action
course of action course of action course of action course of action course of action
are
are irrelevant or are
are clear and
are thorough and
incomprehensible illogical.
understandable sound.
thoughtful.
or omitted.
and reasonable.
20.0 %Rationale
The rationale is The rationale
The rationale
The rationale
The rationale
incomprehensible ineffectively
broadly justifies clearly justifies directly justifies
or omitted.
justifies the
the
the
the
recommendations recommendations recommendations recommendations
for the best
for the best
for the best
for the best
course of action course of action course of action course of action
with weak
with relevant
with logical
with compelling
support.
support.
support.
support.
20.0 %Organization
and Effectiveness
7.0 %Thesis
Paper lacks any Thesis is
Thesis is
Thesis is clear Thesis is
Development and discernible
insufficiently
apparent and
and forecasts the comprehensive
Purpose
overall purpose developed or
appropriate to
development of and contains the
or organizing
vague. Purpose is purpose.
the paper. Thesis essence of the
claim.
not clear.
is descriptive and paper. Thesis
reflective of the statement makes
arguments and the purpose of
appropriate to the the paper clear.
purpose.
8.0 %Argument
Statement of
Sufficient
Argument is
Argument shows Clear and
Logic and
purpose is not
justification of orderly, but may logical
convincing
Construction
justified by the claims is lacking. have a few
progressions.
argument that
conclusion. The Argument lacks inconsistencies. Techniques of presents a
conclusion does consistent unity. The argument
argumentation persuasive claim
not support the There are
presents minimal are evident.
in a distinctive
claim made.
obvious flaws in justification of There is a
and compelling
Argument is
incoherent and
uses noncredible
sources.
the logic. Some
sources have
questionable
credibility.
claims.
smooth
manner. All
Argument
progression of sources are
logically, but not claims from
authoritative.
thoroughly,
introduction to
supports the
conclusion. Most
purpose. Sources sources are
used are credible. authoritative.
Introduction and
conclusion
bracket the
thesis.
5.0 %Mechanics of Surface errors are Frequent and
Some mechanical Prose is largely Writer is clearly
Writing (includes pervasive enough repetitive
errors or typos free of
in command of
spelling,
that they impede mechanical
are present, but mechanical
standard, written,
punctuation,
communication errors distract the they are not
errors, although a academic
grammar, language of meaning.
reader.
overly distracting few may be
English.
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Inappropriate
Inconsistencies to the reader.
present. The
word choice or in language
Correct and
writer uses a
sentence
choice (register) varied sentence variety of
construction is or word choice structure and
effective
used.
are present.
audiencesentence
Sentence
appropriate
structures and
structure is
language are
figures of speech.
correct but not employed.
varied.
10.0 %Format
5.0 %Paper Format Template is not Appropriate
Appropriate
Appropriate
All format
(use of appropriate used
template is used, template is used. template is fully elements are
style for the major appropriately or but some
Formatting is
used. There are correct.
and assignment)
documentation elements are
correct, although virtually no
format is rarely missing or
some minor
errors in
followed
mistaken. A lack errors may be
formatting style.
correctly.
of control with present.
formatting is
apparent.
5.0
Sources are not Documentation Sources are
Sources are
Sources are
%Documentation of documented.
of sources is
documented, as documented, as completely and
Sources (citations,
inconsistent or appropriate to
appropriate to
correctly
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references,
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is free of error.
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100 %Total
Weightage
Simulation Case Study:
Phoenix Boutique Hotel Group
Phoenix Boutique Hotel Group (PBHG) was founded in 2007 by Bree Bristowe. Having worked
for several luxury resorts, Bristowe decided to pursue her dream of owning and operating a
boutique hotel. Her hotel, which she called PHX, was located in an area that included several
high-end resorts and business hotels. PHX filled a niche market for â??modern travelers looking
for excellent service and contemporary design without the frills.� Since opening PHX, Bristowe
has invested, purchased, or renovated three other small hotels in the Phoenix metropolitan area:
Canyon Inn PHX, PHX B&B, and The PHX Bungalows.
One of the customer service enhancements Bristowe has implemented is a centralized, toll-free
reservation system. Although many customers book specific hotels online, the phone reservation
system enables PBHG to find the best reservation match at all properties. It has been an excellent
option for those customers who have preferences regarding the type of room, amenity options,
and the best price across the four hotel locations.
Currently, three agents are on staff for the 6 a.m. to 2 p.m. call shift. The time between calls
during this shift is represented in Table 1. The time to process reservation requests during this
shift is in Table 2.
Table 1: Incoming Call Distribution
Time Between Calls (Minutes)
1
2
3
4
5
6
Probability
0.13
0.23
0.27
0.19
0.15
0.09
Table 2: Service Time Distribution
Time to Process Customer Inquiries
(Minutes)
1
2
3
4
5
6
7
Probability
0.19
0.17
0.16
0.15
0.11
0.08
0.03
Bristowe wants to ensure customers are not on hold for longer than 2 minutes. She is debating
hiring additional staff for this shift based on the available data. Additionally, Bristowe and
© 2018.
PBHG will soon be featured in a national travel magazine with a circulation of over a million
subscriptions. Bristowe is worried that the current operators may not be able to handle the
increase in reservations. The projected increase for call distribution is represented in Table 3.
Table 3: Incoming Call Distribution
Time Between Calls (Minutes)
1
2
3
4
5
6
Probability
0.26
0.27
0.24
0.14
0.11
0.06
Bristowe has asked for your advice in evaluating the current phone reservation system. Create a
simulation model to investigate her concerns. Make recommendations about the reservation
agents.
2

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